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Installed Lexmark Driver Intermittently Reverts to Minimal Microsoft System Driver

Document ID:SO7472
 
12/16/13 Properties  

Problem

System driver; Interface; UI; Change; Changes; Minimal driver; Driver; Missing driver features; Options

Solution

What you will see 

 

  • When opening Printing Preferences in a Windows Server 2008 or Windows 7 environment, the printer driver reverts to the minimal printer driver user interface.
What is seen... Versus what is expected...

Minimal UPD (XL)

     Full product specific (XL) UPD user interface

 

  • Dependent Files will be missing under Devices and Printers > Print server properties > Drivers > Properties for the printer installed. 

Click on above images to enlarge image them.

  • In the PrintService Admin log under Event Viewer > Applications > Services Logs > Microsoft folder > Windows folder > PrintService folder.

Event 372 logged says, "The document <name>, owned by <name>, failed to print on printer <printer>.  Try to print the document again, or restart the print spooler. Data type: <type>.  Size of the spool file in bytes:<size>.  Number of bytes printed: 0. Client computer:<name>.  Win32 error code returned by the print processor: 5.  Access is denied."

 

 

Suggested Fix

Download and implement this Microsoft Hotfix on client machines to prevent future issues.

64-bit platforms -  http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix463083/7600/free/469371_intl_x64_zip.exe

32-bit platforms -  http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix463083/7600/free/469372_intl_i386_zip.exe

NOTE: See Microsoft's KB article 2864755 for more information.

Workaround

The fix above does not restore currently missing dependent file keys. For these broken definitions, you can perform the following to repopulate the Dependent file list on affected clients.

  1. Go to another PC with known functioning driver or queue; e.g., a PC that displays the correct options under Printing Preferences.
  2. Open up the registry editor and navigate to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\[Affected Printer]
  3. Select the driver in question; i.e., Lexmark Universal v2 XL. NOTE: Make sure the driver files match the driver name.
  4. Export the specific printer's registry values; e.g., *.reg. Click here if unsure how to export registry files. NOTE: Lexmark is not responsible for improper manipulation of the system registry. It is advised that you perform a full registry backup before performing any action within the registry.
  5. Import the registry values into the affected client PC to restore the dependent file list.

NOTE: if this procedure is unacceptable or not possible, you can choose to delete the existing queue and recreate a new print queue. 


 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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