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Lexmark CXx10, XC2132 – Troubleshooting 283.03 Scanner Jam

Document ID:TE580
 
12/12/13 Properties  

Problem

283.0x; 283.xx; Auto document feeder failure; ADF feed jam; Paper jam scanner; Feeding paper in ADF; Paper Jam; Scanner Jam; No paper feed; Persistent 283.03 scanner jam; Repeating; Unable scan; Copy; Failed to; Scanner failure; Paper feed issues;

Solution

What you will see


The printer’s operator panel displays a '283.03' Scanner Jam message, which indicates that the scanner has registered a media piece as having jammed in the Auto Document Feeder (ADF) path.

 

 

Troubleshooting


Some simple things to check should the scanner ADF frequently encounter paper jams:

Steps Action
1 If the ADF is multi-feeding or shingle feeding, check for dirt or excess paper dust on the ADF separator pad, restraint pad, and the ADF separator rollers.


Note: Should they be dirty, dampen a clean, lint-free cloth or a lens cloth (commonly used for cleaning glasses) with isopropyl alcohol and carefully wipe the pad and roller surfaces.

2 Check the ADF guides to ensure the paper is properly fitted. Do this especially if the scanned result appears skewed. (Improperly loaded paper can be a possible cause of the problem.)
3 Make sure the top cover is not open or ajar. Properly close the top cover, if needed.
4

Check the paper or media causing the 283.03 Scanner Jam to verify whether damage or curl is present at the material's leading edge – and if curl exists, whether you can flatten it out. If there's damage or curl that can't be flattened at the leading edge, but the trailing edge is fine, then rotate the media by 180 degrees so what was formerly the leading edge is now the trailing edge.


Note: 
Should the issue continue after attempting all of the above recommendations, you can still use the flatbed scanner to copy.

5 Should the error persist when using the ADF, proceed with updating the printer’s firmware to P228 / E305 or the latest.

 

 

How to download and install the latest firmware
 

Steps Action
1

This issue can be due to an older level of firmware; please update the firmware to the latest version.

2 Download the latest firmware code.
  1. Go to Lexmark Support website
  2. Click the Support & Downloads link under the "Support" tab on the upper right-hand pane. 
  3. Type your printer model inside the “Search by Product or Software Name” box, and then hit FILTER; example: Lexmark CX310 or CX310
  4. Click the “Downloads” tab and check the latest firmware version. 
  5. Click the “Download” button and save the file. Make a note as to where you have the file saved.

Note: The downloaded ZIP file should contain a text document (Update Instructions) and an “.fls” file (actual code).

3 If this issue occurs again or should you have difficulties performing the code update, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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