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Downtime Reports eSF Application Only Displays a Maximum of 300 Files and Folders on the Printer Control Panel

Document ID:SO7482

Usergroup :External
12/11/13 Properties  


Max number files supported to display on operator panel; Total # viewable Op panel; Files subfolders shown; DTR eSF; embedded solution framework;


What you will see

Upon viewing and/or printing a stored file via the Downtime Reports eSF application, only a maximum of 300 files and folders can be viewed on the printer control panel.


Functioning as designed

The Flash Player in the printer is unable to load more than 300 items.


Workaround possibilities

If you desire to view the files that are not displayed due to the limitation described above, utilize the following workarounds:

Option 1: On the printer control panel, search for the specific file. To do this, follow the steps below:

Step Action
1 Launch the Downtime Reports application on the printer control panel.
2 Click on the Search button found on the bottom-left part of the control panel.
3 Enter the name of the file or folder, and then click the Next button.

Option 2: Use the embedded web server (EWS) to view and select from a complete list of stored files and folders.

Step Action
1 Open the printer’s EWS by entering the printer’s IP address on a web browser.
2 Click Applications, and then select Downtime Reports Web Retrieval.
3 Navigate to the folder or path where the file or folder is located.

Option 3: Break down large directories so as to contain 300 or fewer files and folders. For more details, please contact your network administrator.


Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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