You badge-in or enter your authentication username and password credentials yet receive an 'authentication error' message.
Click here for illustration.
Other authentication failure possibilities, to include:
- Badge is recorded in the Pharos database but not assigned to an employee.
- Badge reader is not sending good information to Blueprint.
- Active Directory settings are wrong in the Blueprint authentication script.
- The user is unknown in the Active Directory.
To add the badge:
- Use RegisterMe (app) to add the badge in the Pharos database.
- Or, add the badge manually in the Pharos database with Blueprint Administrator of the Analyst. For example, Employees > Employees > Add Employee.
- Select Card as ID Type. Enter the ID and click on Apply.
- Lastly, assign the newly created card top to the desired employee (see next suggestion).
To assign badge to employee:
- Use Blueprint Administrator of the Analyst to assign the card to the desired employee. Employees > Employees
- Click on the desired employee in the employees' list.
- Click on the identifiers tab and on Add existing button.
- Select the badge number you want in the list and click on OK.
To confirm the reader is properly working:
- Plug the badge reader on the USB port of a computer.
- Open Notepad.
- Engage caps lock on the keyboard.
- Swipe badge over reader and confirm that the information sent by the badge reader is displayed in Notepad.
- Verify whether the card identifier is that which is recorded in Blueprint and assigned to this user.
- The Active Directory (AD) user that is used in the Blueprint script has bad credentials. In this case, the Blueprint script can not enter into the AD to find the user who is trying to authenticate.
- The Analyst cannot automatically find the AD because it’s not in the same domain of the AD.
These two errors can be fixed with the help of the domain administrator. He will have all the necessary information required to correctly set up the AD settings in the script.
Ask the domain administrator to add this user in the Active Directory.
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.