Errors or Unstable Print Queues with Standard TCP/IP Port: 'SNMP Status Enabled' Setting May Cause Job Buffering Issues or Printer Offline
Microsoft Windows NT 4; Microsoft Windows 2000; Microsoft Windows NT4 server; Microsoft Windows 2000 Advanced Server; Microsoft Windows NT, Terminal Server; Microsoft Windows XP; Microsoft Windows Server 2003; Microsoft Windows Server 2008; Microsoft Windows XP Professional x64 Edition; Microsoft Windows Vista
What you may see
NOTE: Watch for "Intervention requested" states on the printer, i.e., paper jams errors etc.
|Operating System Environment||Driver||Printers||Port Monitor being used
|Microsoft Windows 2K, XP, Servers 2003, 2008, Vista||All versions||All Laser and Inkjet printers||
Microsoft Standard TCP/IP
NOTE: This problem does not impact Lexmark Enhanced Printer Port Monitor.
|If...||And you can...||Then....|
|The printer is Ready||Ping the printer's IP address or access the printer's embedded Web server.||Continue to Suggested Remedies...|
|The printer is Ready||Cannot ping the printer||
Lastly, disable SNMP within the driver.
To do this:
- Click on Start > Settings > Printers and Faxes.
- Right-click on the affected printer object.
- Click on Properties.
- Click on Ports.
- Click on Configure Port.
- Remove the checkmark next to SNMP Status Enabled. Click here for screen shot.
- Click OK.
- Click Close.NOTE: If you are unable to turn off SNMP for other monitoring services or capabilities, it is suggested that you contact Lexmark Technical Support for further diagnosis.Alternative suggestionIf possible and available, install Lexmark's Enhanced Port Monitor and make sure Bi-Directional communication is enabled.
MS Standard TCP/IP Port Monitor (SPM) and Lexmark printers are SNMP (Simple Network Messaging Protocol) compliant, but what can happens when the client does not receive a response.
Failure Communication Summary
|SPM queries(polls) the printer(s) at various intervals for status updates||
Printer attemps to return status on a separate thread asynchronously from the print transmission.
The print queue/object/port fails to receive appropriate SNMP printer status. This causes the print queue to freeze, or to become unresponsive or to become highly unpredicatble.
SPM - MS Standard TCP/IP Port Monitor
The Effect of "Printer Intervention" Messages on the Print Queue
Printer intervention messages on the printer, which disable the printer's ability to buffer print jobs (Job Buffering) can have a deleterious impact on the printer queue. nal errors or erratic print queue behavior may ensue. This may be especially prevalent when the printer's "job buffering" feature fails to function when it enters an "intervention requested" state such as a 200 Paper Jam. NOTE: This can occur with any intervention request condition displayed on the printer.
Still Need Help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer's machine/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone requires you to perform a task on one of these devices.