Thank you for your feedback



Lexmark MS71x – Troubleshooting 203.03 Paper Jam Error

Document ID:TE576
 
12/06/13 Properties  

Problem

Paper jam due to narrow media; Paper stops in rear door; How to correct paper size settings; How to set media standard size to Auto; 203.xx

Solution

What you will see
 

The printer posts a 203.03 Paper jam error and the media stops in the rear door. The paper jam usually happens when a narrow media is being used.

Click Image to Enlarge
203.03 Paper Jam error with instructions on how to remove the stuck media The narrow media stops in the rear door of the printer.

 

 

Recommended solution
 

Check first the width of the media that you are using. If the width is less than 168mm (6 5/8 inches), proceed with the options below:
 

  • If you are using a STANDARD size media, set the “Auto Size” setting of the printer to “Auto”.  To do this, you need to access the printer’s Configuration Menu.
Step Action
1 Power off the printer.
2

Press and hold the 2 and 6 buttons simultaneously and then power on the printer.
Note: The printer will boot to the Configuration Menu.

3 Select “Size Sensing”.
4 Change the appropriate tray from “Off” to “Auto”.
5 Press Ok to submit the changes.
6 Select “Exit Configuration Menu”.

  

  • If you are using a NON-STANDARD size media, verify first whether the printer's “Auto Size” setting is set to “Off

Step Action
1 Power off the printer.
2

Press and hold the 2 and 6 buttons simultaneously and then power on the printer.
Note: The printer will boot to the Configuration Menu.

3 Select “Size Sensing”.
4 Check the appropriate tray and see if it is set to “Off”. Set the value to “Off,” if necessary.
5 Press Ok to submit the changes.
6 Select “Exit Configuration Menu”.

Once “Auto Size” setting is set to “Off” proceed with the procedure below to customize the size setting of the printer.

Step Action
1 Settings
2 Paper Menu
3 Universal Setup
4 Select “Portrait Width”.
5 Use the Left or Right arrow keys (<>) to adjust the value.
6 Press Ok to submit the changes.
7 Repeat Steps 5 & 6 to adjust the “Portrait Height,” if necessary.

Finally, adjust the Paper Size setting of the source tray being used.

Step Action
1 Settings
2 Paper Menu
3 Paper Size/Type
4 Tray (number) Size
5 Select the appropriate size.
6 Press Ok to submit changes.                                


NOTE: If issue persists, contact Lexmark Technical Support.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



Link:
Please enter the email address you would like to send a copy of this page to.