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Graphics Are Printed as Solid Black Boxes when Printing via Microsoft Office Applications and Postscript Driver

Document ID:SO5123
 
12/05/13 Properties  

Problem

Not printing correctly; Cannot print pictures; Not printing graphics; Black marks; Solid black box; Squares; Rectangles; UPD PS3; PostScript driver; MS Word 2010; Print quality issue;

Solution

What you will see


Solid black boxes are printed in place of graphics when printing documents from any Microsoft Office application (e.g., MS Word) and using Universal Print Driver (UPD) PostScript v3 (PS3).

Expected Output
Black Boxes Output
Click Images to Enlarge

 

Cause


The issue is observed on any MS Office application that can retain source formatting or data. This happens when an image is imported into a MS Office application "carrying" source data; e.g., copying and pasting an image from a website.

NOTE: Affects any printer models and/or brands which utilize the pscript dll plugin from Microsoft.

 

Recommended solution


Lexmark recommends users to utilize other possible drivers; e.g., UPD PCL or PCL XL.

 

Workaround


If using an alternative driver is not preferred, please follow the following workaround:

Step Action
1
Copy the image from the original document.
 
2
Open MS Paint, and then paste the image.
 
3

Copy the image from MS Paint, and then paste if back to the original document.

Note: This procedure will remove any source formatting or data causing the issue.

 

Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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