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Lexmark Ex6x & Xx6x – Loud Ticking Noise from the Rear Part of the Printer

Document ID:TE446
 
12/03/13 Properties  

Problem

Instructions for identifying Redrive ticking noise in machine and what actions to take; Redrive ticking noise repair instructions; Loud ticking noise can be heard from the printer when printing; Ticking noise coming from the rear part of the printer; Ticking noise can be heard when the printer starts to print; Loud ticking noise can be heard as the paper exits the printer; Repair instructions to resolve the ticking noise on the rear part of the printer; Noisy printer; Printer is too loud; The printer is making a ticking noise; The printer is not working properly; Ex6x; Xx6x; E26x; E36x; E46x; X26x; X36x; X46x

Environment

This article is applicable to the following Lexmark printer models: E260, E360, E460, E462, X264, X363, X364, X464, and X466.

Solution

Overview
 

The printer emits a loud ticking noise from its rear part where the paper comes out. This happens when the gears are moving (during the printing or booting-up process). To properly identify the type of noise discussed in this article, play the short movie clip below. NOTE: You may need Quicktime to view the video.

 

To download Quicktime now click the button below: 

This type of noise usually requires service for the printer. If your printer is still in warranty, contact Lexmark Technical Support to set up service. Before calling, you may want to try the troubleshooting tips presented below: 

 

Troubleshooting tips
 

Step Action Click Image to Enlarge

 

1

 

 

Check for damage/debris in area of noise.

 

 

No Image

 

 

2

 

 

Open the printer’s front cover and pull the supplies (Toner and PC kit) out.

 

 

3

 

 

Check inside for small pieces of paper or debris caught on any rollers inside.

Caution: The inside of the printer may be hot. To reduce the risk of injury from hot components, allow the surface to cool before touching.

 

 

4

 

 

Pull the rear door open and check for small pieces of paper or debris caught on the rollers.

If there are no broken/damaged parts or any debris inside the printer, proceed in calling Lexmark Technical Support to set up service for the printer.

 

 

 

Still need help?

 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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