What you will see
Slow driver response is observed when opening Printer Preferences or the Print Dialog window.
Contact Lexmark Technical Support for additional diagnosis and escalation; however...
Before calling the support center, perform these steps:
To do this:
a. Work with the connected-to print queue only, and locate this registry key: HKEY_CURRENT_USER\Printers\connections\<Print queue>\DevMode
(NOTE: Click image below to enlarge it.)
b. Delete this key.
NOTE: Some or all end-user configured driver settings will be lost. If this is a concern, you can choose to export this key for later reimportation back into the registry.
c. Open Printer Preferences and click OK. Alternatively, open an application's Print Dialog window.
d. Initially, you should see a noticeable improvement in performance, but you should now identify whether these symptoms return and confirm the recreation of the DevMode registry key.
|Requirement||How to obtain|
|Driver type and version||
1. Go to Start > Control Panel > Printers / Devices and Printers.
2. Right-click the Printer Object being used, and then click Properties.
3. Go to About Tab, and then take a screenshot.
Or, go to Printing Preferences > Help > About Tab and take a screenshot.
Operating System involvedServer and client information (Complete names, service packs, and print system infrastructure)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients
1. Click on Start > Run.
2. Type “msinfo32”, and then click OK.
3. Click on File > Save .NFO.
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.