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Lexmark MS310, MS410, MX310, & MX410 – The Printer Reports ‘Tray 1 Empty’ Even When It Has Paper in It

Document ID:SO7480
 
11/26/13 Properties  

Problem

False error; Load tray 1; Unable to feed paper; Tray Empty; Load paper error

Solution

Overview
 

The MS310, MS410, MX310, or MX410 printer models might display a “Tray 1 Empty, Load paper” error even if the tray has paper in it. This could happen when the printer’s pick tires are unable to pick paper from the tray.

 

Recommended solution
 

It has been established that cleaning the pick tires with isopropyl (rubbing) alcohol is effective at removing any contaminant that might be contributing to this problem. Below are the steps that you could follow for cleaning the tires.

Step Action Click Image to Enlarge
1 Acquire paper towel and isopropyl alcohol. Liberally pour alcohol onto the towel.


Figure 1a


Figure 1b

2 Remove paper tray.
Figure 2
3 Expose the pick arm (ACM) and tires by either pulling the ACM down or by pushing the tray linkage cam toward the rear of the machine.
Figure 3
4 Grasp exposed ACM to clean.
Figure 4
5 Wipe both tires on the paper towel. Turn the opposite tire to spin the tire that's on the towel. It is not necessary to wipe them dry.
Figure 5
6

 

Release ACM and insert paper tray.

Note: Should issue persist, even after cleaning the tires, please contact Lexmark Technical Support.

 

No Image

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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