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Lexmark X65x – Unable to Save an ADF-Scanned Multipage Document into a Single File on a Mac OS Lion

Document ID:SO7477
 
11/25/13 Properties  

Problem

Cannot save as 1 file; Via Auto Document Feeder; Only one page saved; Issue scanning multipage doc; Multi-page; Scan via ADF;

Environment

Mac OS X 10.7.5; USB-connected;

Solution

What you will see


When scanning a multipage document via the Auto Document Feeder (ADF), the result is a single file with one (1) page ONLY.

NOTE: This problem is encountered on Lexmark X65x MFPs that are USB-connected on a Macintosh OS X 10.7.x.

 

Suggested action


Please contact Lexmark Technical Support for assistance in installing a patch for this concern.

 

Workaround


Should you have limitations on installing any files into your computer; i.e., the administrator restricts users from deploying/installing patches, follow the steps below as a workaround:

Step Action
1
Load the first page on the ADF.
 
2 Open Image Capture Application (ICA), and make sure that the format is set to “PDF” and that “Combine into single document” is ticked.
3

Press Scan.

Important! Leave Image Capture open.

4
After completing the scan, load the second page on the ADF.
 
5

Press Scan again.

Note: The result will be a single file with the complete number of pages scanned.

 

Additional infomation


When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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