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How to Reset the Photoconductor Page Count on a Lexmark X340 or X342 Printer

Document ID:SO4811
 
11/25/13 Properties  

Problem

Replace photoconductor; Message: " Photoconductor Exhausted "; Photoconductor life warning; Message: " Replace photoconductor kit "; Error: " 84 "; PC Kit life warning; Replace PC Kit

Environment

How to reset the photoconductor page count; X34x Family; X340 MFP

Solution


What you will see


After you replace the photoconductor unit, the Replace Photoconductor message remains.


Overview


A Replace Photoconductor message indicates that the printer registers the installed photoconductor unit as nearing the end of its functional life. It bases this calculation on the installed photoconductor's internal page count.
The printer does not reset this page count whenever you install a new photoconductor unit. You must reset the photoconductor page count manually yourself. Failure to do this will cause the printer to continue to register the original photoconductor as still installed. Therefore, the Replace Photoconductor message still displays. Also, once the photoconductor page count reaches a certain point, the printer will stop printing and display a Photoconductor Exhausted message.
         


To reset the photoconductor page count: 


IMPORTANT! The photoconductor page count should be reset only when a brand-new photoconductor kit is installed. Resetting the page count without  replacing the photoconductor kit can cause the photoconductor to operate beyond its intended life. This will create various print quality issues, such as light print or spots on printed pages.
Step Action
  1 Open the front cover. NOTE: Leave the printer powered on.
  2
Press and hold the Stop button for five seconds or until the message Resetting PC Counter appears on the printer display panel.

  3
The printer will display Resetting PC Counter for a few seconds, then return to Close front door. The photoconductor page count should now be reset.
  4 Close the front cover. See if the printer returns to the ready status.
  5 If the Replace Photoconductor message continues to occur after performing these steps, power off the printer. Wait ten seconds, then power on the printer again. If the error persists, please contact Lexmark Technical Support for additional information. For contact information, click here.
  


Contacting Lexmark Technical Support


Please be prepared to describe the problem you are experiencing, and any troubleshooting steps already taken. You will also need to know the printer's model/machine type and serial number (SN). This information can be found on a label located inside the front coverClick here for further details.
NOTE: When calling Lexmark Technical Support, please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.


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