242.42 Paper Jam Error on a Lexmark MS310, MS410, MS510, MS610, MX310, MX410, MX510, MX510, MX610, or MX611 Printer/MFP

Document ID:SO7160
 
11/21/12 Properties  

Problem

Error 242.42; 242.xx; Paper jam; Overfilled tray; Obstruction Tray 1; Paper feed issue; Paper path;

Solution

What you will see
 

The printer stops printing and posts a 242.42 Paper Jam Error.

 

Possible cause
 

The Paper Tray is closed with stripped paper in paper path. This will happen if the paper tray is overfilled, causing the paper to be pushed up into the paper path.

 

Recommended solution
 

Follow the recommendations below to avoid or minimize the occurrence of 242.42 paper jam.

Check Items
Proper media loading

 

  • Make sure the tray is not overfilled. Use the level indicator found in the tray.
     
    Click Image to Enlarge
    Tray 1 level indicator
  • Verify if the Media Size & Type Setting matches actual paper size & type loaded.
  • Make sure the tray guides are set correctly.
  • Make sure the media stack corners are straight and sheets are aligned.
  • Check the media edges and make sure that none are damaged or no sheets are locking together.
  • Fan the media and check that nothing causes sheets to stick together.

 
The type of media being used

 

  • Verify from the printer’s User Guide whether the type of media is supported.
  • If using cardstock or labels, verify whether the media meets all recommendations stated in the Cardstock & Label guide.

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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