What you will see

Microsoft Document Scanning application crashes when you select to scan a color document at 300 DPI.   
 

Affected Products

All devices equipped with TWAIN drivers
 

Suggested Remedy

• Turn OFF OCR in the presets.
• Turn OFF OCR processing.
• Turn OFF automatic file naming, which requires OCR.

By turning off these settings, the tool does not crash.  
 

Additional Information

Click here for additional information provided by Microsoft regarding this topic.

Click here for a similar article, which identifies this problem in Office Suite 2007 with Service Pack 1.
 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.