Lexmark MS510, MS610, MX51x, & MX61x – 'Tray Empty' Message Appears Even If the Tray Is Loaded with Paper
|Lexmark MS510||Lexmark MS610||Lexmark MS610de|
|Lexmark MX510||Lexmark MX511||Lexmark MX610||Lexmark MX611|
What you will see
The printer posts a "Tray Empty" message even if the tray has media in it.
This scenario happens only if the paper tray is pulled open and then pushed closed in less than one (1) second.
Open the tray for more than one second, verify that paper is loaded, and then close the tray. This should eliminate the "Tray Empty" message so the printer can resume printing.
If the message persists, however, contact Lexmark Technical Support for additional troubleshooting steps.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.