General 'Scanner' Glass Cleaning Suggestions For Vertical Lines or Smudges ('11)
|Lexmark 4600 MFP||Lexmark 5500 MFP Option||Lexmark MX710|
|Lexmark MX711||Lexmark MX810||Lexmark MX811||Lexmark MX812|
|Lexmark X203n||Lexmark X204n||Lexmark X215 MFP||Lexmark X264|
|Lexmark X340||Lexmark X342n||Lexmark X363||Lexmark X364|
|Lexmark X422 MFP||Lexmark X443||Lexmark X4500||Lexmark X463|
|Lexmark X464||Lexmark X466||Lexmark X500 Series||Lexmark X520|
|Lexmark X522||Lexmark X522s||Lexmark X543||Lexmark X544|
|Lexmark X546||Lexmark X560n||Lexmark X620e||Lexmark X630|
|Lexmark X632||Lexmark X634dte||Lexmark X634e||Lexmark X642e|
|Lexmark X644e||Lexmark X646e||Lexmark X651de||Lexmark X652de|
|Lexmark X654de||Lexmark X656de||Lexmark X658de||Lexmark X720|
|Lexmark X734de||Lexmark X736de||Lexmark X738de||Lexmark X7500|
|Lexmark X750e||Lexmark X752e MFP||Lexmark X762e MFP||Lexmark X772e MFP|
|Lexmark X782e||Lexmark X792||Lexmark X820e||Lexmark X830e MFP|
|Lexmark X832e MFP||Lexmark X850e MFP||Lexmark X852e||Lexmark X854e|
|Lexmark X860||Lexmark X862||Lexmark X864||Lexmark X912e MFP|
|Lexmark X925||Lexmark X940e||Lexmark X945e||OptraImage 10|
|OptraImage 10m||OptraImage 15||OptraImage 15m||OptraImage 222|
|OptraImage 242||OptraImage 725||OptraImage Color 1200m||OptraImage Color 1200r|
|OptraImage T610sx||OptraImage T612s||OptraImage T614dx||OptraImage W810s|
Cleaning suggestions for any scanner are generally the same regardless of the model number.
IMPORTANT! Scan anomalies are seldom a scanner hardware failure; they are most often caused by debris or marks on the scanner glass.
Print an internal printer Test Page to confirm whether this a printer or scanner problem.
Results and decision table
|Internal test pages still show the problem...||This article is not for you.||
Consider any one of the following culprits:
|Internal test pages look fine.||This article is for you.||Start with identification of scan symptoms below.|
Debris or marks on the scanner glass can affect the quality of any scan job: copy, fax, scan-to-file, or e-mail.
You can quickly identify this problem by confirming the following behavior.
ADF vertical line scan example
Scanner glass locations
Most scanners have two scanning surface areas, as detailed below and indicated in the image.
Most current scanners as of 2010
X443 and X3200 scanners
X242 and X3100 scanners
X422 ADF scanner glass
Auto Document Feeder (ADF) scan behavior
The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line, as shown below.
You can purchase Lexmark's Klear touch-screen wipes (Item# 40X0392) from the Lexmark store or participating vendors.
Otherwise, a clean and soft lint-free cloth is recommended.
Locate the proper section of glass.
Hint: The glass location differs by model. See above illustrations or reference your User's Guide for more information if you are having a difficult time locating this designated area.
Perform an inspection of the glass for any of the following:
Clean and remove any marks or debris.
Note: Use the "Klear" touch screen wipes or a water-moistened cloth. A mild solvent is allowed, but do not use any cleaning solutions that contain abrasive ingredients.
|4||Inspect and clean the underside of the ADF (plastic strips) and the flatbed pad as necessary.|
|5||Perform another scan.|
Repeat the procedure if the problem persists.
An additional suggestion for ADF issues
Place an intentional mark on a blank sheet of paper and take note of its location.
|8||Make an ADF copy with your newly marked page.|
|9||Evaluate the distance of the vertical line to your mark. This should help identify the glass location.|
|10||Try to inspect this area of the ADF glass and clean as necessary.|
|11||Check and clean the white reflective strips in the corresponding area on the underside of the ADF.|
IMPORTANT! The image sensor is extremely sensitive and can read through the page. A mark on any white plastic surface (ADF reflection strips or flatbed pad) could result in a scan quality issue.
|Vertical lines appear only when printing...||Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.|
|Vertical lines appear when you lay the page on the flatbed...||Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.|
|Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]...||Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.|
Still Need Help?
If you need additional assistance, please see Contact information. NOTE: When calling for support, you will be asked for your scanner machine/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.