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Scan to Network Folder Fails when the User Is Only Allowed Read/Write Access to a Subfolder

Document ID:SO6897

Usergroup :External
11/06/14 Properties  


No read/write access to root share; Scan to Network issue; Unable to scan network share; Failed ScantoNet app set up; Unable to validate path; Problem validating folder path; Error message on validation; Error when scanning from control panel; NT_STATUS_ACCESS_DENIED error on eSF log; SNF does not work; Printer not working; Cannot scan to network folder; Destination may be one or more levels deep;


What you will see

Scan to Network Folder (SNF) fails and you are unable to validate access to the shared destination folder using the EWS’s* Validate Path option.

Click Image to Enlarge

NOTE: This happens even when the user credentials and the destination subfolder’s Read and Write permissions have been set correctly.

* Embedded Web Server


Affected Printers

This issue applies to the following Lexmark models, but other models not listed here could be impacted:

  • X46x
  • X65x
  • X73x
  • X86x
  • X548
  • X74x
  • X792
  • X925
  • X95x

NOTE: An x denotes any number within a given printer model series.


Suggested Fix

Update SNF app to beta release version

To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.



The root share or folder where this subfolder resides under has Read-only access. This update fixes an issue that occurs when the user credentials have Read/Write access to the destination subfolder but NOT to the root share.

This version now specifies the subfolder as the destination, instead of the root share.


Still need help?

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