Overview

Paper repeatedly jams whenever the printer tries to print on both sides of the paper (front and back). The printer displays a Paper Jam message, open front door to clear duplex. The accompanying numeric error code is 230.01.

NOTE: You can select Show areas on the printer’s control panel to view images that will help you locate where the jam is occurring. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.

 

 

Possible cause

The printer has detected a sheet of paper or other print media jammed in the duplex area.

 

 

Troubleshooting
 

Steps	Actions
1	Try to locate and remove the jammed paper. Ensure any previous jams have been completely removed; click here and refer to 23y.xx Paper Jam Removal. Note: If this print job consisted of more than one page, probably more than one page is stuck inside the printer. Follow all the steps in the link above and confirm that the entire paper path is clear before attempting to print again.
2	Be sure that the affected paper tray (could be any input source) is loaded properly; please refer to Paper Loading Tips.
3	Make sure paper is not loaded into the manual feeder for a non-manual feed job.
4	The printer should rest on a surface that is flat, level, and uniform. This is for safety reasons as well as for paper feed reliability.
5	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.