Overview

The 202.01 Paper Jam error indicates one or more sheets of paper are jammed on the standard output bin of the printer, or that the Fuser exit flag is stuck. Sometimes it may cause the paper to 'accordion' within the fuser exit area.

 

 

Paper Jam Locations

The paper jam can be located in either one of the two locations below:

Location	Click Image to Enlarge
Standard Output Bin Jam
Fuser Area Jam

 

 

Troubleshooting

Steps	Actions
1	Be sure any previous jams have been completely removed; click here and refer to 202.xx Paper Jam Removal.
2	Make sure that the affected paper tray (could be any input source) is loaded properly; please refer to Paper Loading Tips.
3	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.