Overview

A 200.02 Paper Jam error message appears on the printer's control panel display. The error indicates that the printer has registered a paper jam in or around Tray 1 or the Front Door.

Troubleshooting

Steps Actions

1 Be sure any previous jams have been completely removed; click here and refer to 200.xx Paper Jam Removal.

2 Make sure that the Standard Paper Tray (Tray 1) is not overloaded; please refer to Paper Loading Tips.

3 If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

‘200.02’ Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510	Document ID:SO7168

11/06/12	Properties

Lexmark CS310	Lexmark CS410	Lexmark CS510
Lexmark CX310	Lexmark CX410	Lexmark CX510

‘200.02’ Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Problem

Solution

Steps	Actions
1	Be sure any previous jams have been completely removed; click here and refer to 200.xx Paper Jam Removal.
2	Make sure that the Standard Paper Tray (Tray 1) is not overloaded; please refer to Paper Loading Tips.
3	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.