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Installed Lexmark Driver Intermittently Reverts to Minimal Microsoft System Driver

Document ID:SO7472

Usergroup :External
11/05/13 Properties  


Different interface; UI; Options change; Missing driver features; Driver dependent files missing; Basic MS Driver; Garbage print; Client computer's driver reverts;


What you will see

  • When opening Printing Preferences in a Windows Server 2008 or Windows 7 environment, the printer driver reverts to the minimal printer driver user interface.

What is seen... Versus what is expected...

Minimal UPD (XL)

Full product specific (XL) UPD user interface

Click Images to Enlarge

  • Dependent Files are missing under Devices and Printers > Print server properties > Drivers > Properties and the Registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\[Affected Printer) for the printer installed.

Print server properties Registry
Click Images to Enlarge

  • In the PrintService Admin log under Event Viewer > Applications > Services Logs > Microsoft folder > Windows folder > PrintService folder.

Event 372 logged says, "The document <name>, owned by <name>, failed to print on printer <printer>.  Try to print the document again, or restart the print spooler. Data type: <type>.  Size of the spool file in bytes:<size>.  Number of bytes printed: 0. Client computer:<name>.  Win32 error code returned by the print processor: 5.  Access is denied.


Suggested Fix

Download and implement this Microsoft Hotfix on client machines to prevent future issues.

64-bit platforms –

32-bit platforms –

NOTE: See Microsoft's KB article 2864755 for more information. Make sure to apply recommended hotfixes 3001232 and 2896881.


The fix above does not restore currently missing dependent file keys. For these broken definitions, you may perform the following to repopulate the Dependent file list on affected clients.

Step Action
1 Go to another PC with known functioning driver or queue; e.g., a PC that displays the correct options under Printing Preferences.
2 Open up the registry editor and navigate to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers\Version-3\[Affected Printer]

Select the driver in question; i.e., Lexmark Universal v2 XL.

Note: Make sure the driver files match the driver name.


Export the specific printer's registry values; e.g., *.reg. Click here if unsure how to export registry files.

Important! Lexmark is not responsible for improper manipulation of the system registry. It is advised that you perform a full registry backup before performing any action within the registry.

Import the registry values into the affected client PC to restore the dependent file list.

NOTE: If this procedure is not possible, you may delete the existing queue and create a new print queue.


Still Need Help?

If you need additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


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