What you will see
|What is seen...||Versus what is expected...|
Minimal UPD (XL)
Full product specific (XL) UPD user interface
Click on above images to enlarge image them.
Event 372 logged says, "The document <name>, owned by <name>, failed to print on printer <printer>. Try to print the document again, or restart the print spooler. Data type: <type>. Size of the spool file in bytes:<size>. Number of bytes printed: 0. Client computer:<name>. Win32 error code returned by the print processor: 5. Access is denied."
Download and implement this Microsoft Hotfix on client machines to prevent future issues.
NOTE: See Microsoft's KB article 2864755 for more information.
The fix above does not restore currently missing dependent file keys. For these broken definitions, you can perform the following to repopulate the Dependent file list on affected clients.
NOTE: if this procedure is unacceptable or not possible, you can choose to delete the existing queue and recreate a new print queue.
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.