What you may see

During the Windows 8 Update

"Installing Windows will affect these devices or applications."

The compatibility report that recommends you close Windows Setup and uninstall the necessary applications (drivers). 

After the Windows 8 Update

• "There was problem connecting to the printer. Make sure it is connected and try again."

Observed when attempting to print from a New Windows 8 style application.

• "Test page failed to print. Would you like to view the print troubleshooter for assistance?"

Observed when attempting to print a test page from Printer Properties.

Print Troubleshooter Note: Do not say Yes, as it will not resolve your problem.  

Suggested Remedy 

To regain the ability to print:

1. Open your Desktop.
2. Open Control Panel.
3. Open (View) Devices and Printers under Hardware and Sound.
4. Locate your printer object.
5. Right-click on the Lexmark Printer Object and choose “Remove Device”.
6. Uninstall the Lexmark Series Printer from either the Lexmark Uninstaller or Control Panel > Programs (Programs and Features) > Uninstall a program. 
7. Reinstall the Lexmark Series Printer using the Lexmark installer software. NOTE: Driver should be Windows 7 driver or newer.
8. Click OK or Apply.
9. After the reinstall of the printer, open the Printer Properties > Ports tab and check the “Enable Bidirectional Support” checkbox. Click here for image.
10. Restart the PC.
11. Return to your Windows 8 app and try to reinitiate your print job.  

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.