Lexmark MS510, MS610, MX51x, & MX61x – 'Tray Empty' Message Appears Even If the Tray Is Loaded with Paper

Document ID:SO7205
 
11/05/12 Properties  

Problem

Load paper; No paper loaded; Paper tray; Insert media; Feed; Loading issue; Main tray; Media present

Solution

What you will see 
 

The printer posts a "Tray Empty" message even if the tray has media in it.

 

Explanation
 

This scenario happens only if the paper tray is pulled open and then pushed closed in less than one (1) second.

 

Recommended solution
 

Open the tray for more than one second, verify that paper is loaded, and then close the tray. This should eliminate the "Tray Empty" message so the printer can resume printing.

If the message persists, however, contact Lexmark Technical Support for additional troubleshooting steps.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



Link:
Please enter the email address you would like to send a copy of this page to.