Overview

The print quality defect sample below is called 'white gapping or light edge'. This issue can occur in any color, but will most probably be seen in the black color. Either the toner cartridge or the photoconductor being incorrectly seated are the most probable causes of this issue.

 

 

Print Defect Sample

White Gapping (Color)	White Gapping (Black)
Click Image to Enlarge	Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting

Steps	Actions
1	Power off the printer. Then remove the Imaging Unit. Note: Instructions for replacing supplies can also be found in the User's Guide.
2	Power off the printer. Remove and reseat the affected color's photo developer and cartridge. Power on the printer again and print a test page. Did the error return? Yes: Continue to Step 3. No: The issue is resolved. Note: Instructions for replacing supplies can also be found in the User's Guide.
3	Check for any internal packaging materials that have been left in the printer. Remove any such packaging you find.
4	Try installing a new developer unit. If the issue persists thereafter, try installing a new the photoconductor unit.
5	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.