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Lexmark MX71x and MX81x – The CC and BCC Options Are Grayed Out After Selecting from the Shortcut List

Document ID:TE572

Usergroup :External
10/31/13 Properties  


Cannot select cc; bcc options on second entry; Unable to set cc and bcc recipients; Other entries are missing; Unavailable; Cannot add new recipients;


What you will see

When you choose a recipient email address from the shortcut list, the Cc and Bcc options will be grayed out. This disables you from selecting the cc or bcc options on the succeeding entries.

NOTE: You are only able to get the cc and bcc options available when typing the recipient email address manually, or when navigating back up to first entry, and then back down to the second.


Recommended solution

Update the printer’s firmware with PE Release code LW20.TU.P258. Please contact your next level of support or Lexmark Technical Support to obtain this firmware.

Please note that when selecting shortcuts, the email address will always be applied to the “To:” option, unless it is set as cc or bcc via embedded web server (EWS). See steps below.


How to set Cc and Bcc E-mail Shortcut via EWS

Assign a particular user as cc or bcc in EWS by tagging Email shortcuts in EWS. Please follow the steps below:

Step Action
1 Access the printer’s web interface. To do this:

a. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
b. Enter the printer's IP Address, and then press Enter.

Select Settings, and then Manage Shortcuts.
Select E-mail Shortcut Setup.

In the Address field, make sure to add “cc:” and/or “bcc:” before entering the recipient email address.

Click Image to Enlarge

Fill out all required fields, and then click Add.


Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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