What you will see
When you choose a recipient email address from the shortcut list, the Cc and Bcc options will be grayed out. This disables you from selecting the cc or bcc options on the succeeding entries.
NOTE: You are only able to get the cc and bcc options available when typing the recipient email address manually, or when navigating back up to first entry, and then back down to the second.
Update the printer’s firmware with PE Release code LW20.TU.P258. Please contact your next level of support or Lexmark Technical Support to obtain this firmware.
Please note that when selecting shortcuts, the email address will always be applied to the “To:” option, unless it is set as cc or bcc via embedded web server (EWS). See steps below.
How to set Cc and Bcc E-mail Shortcut via EWS
Assign a particular user as cc or bcc in EWS by tagging Email shortcuts in EWS. Please follow the steps below:
|1||Access the printer’s web interface. To do this:
a. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.
Select Settings, and then Manage Shortcuts.
Select E-mail Shortcut Setup.
In the Address field, make sure to add “cc:” and/or “bcc:” before entering the recipient email address.
Fill out all required fields, and then click Add.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.