x64 Operating system
What you will see
Printer detection and print queue creation fails upon USB connection of your printer to a PC.
Environment and Affected Products
When the printer is plugged into the host PC (Plug and Play), you would like automatic UPD installation and creation of print queue.
To allow PnP to carry out silent and automatic driver installation whenever associated hardware is connected to the PC:
Notice the existence of the imported oem PnP driver, i.e., oem##.inf
Driver Store > File Repository Illustration
The desired driver oem*inf is not located in the Windows driver store; a critical file required for Window's Plug-n-Play to function properly. Non-PnP (APW and other non-UI methods) installations of the driver work fine; however, these methods will not satisfy the driver store prerequisite for PnP devices.
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.