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USB Plug-N-Play Print Queue Creation Fails in Windows 7

Document ID:SO7470
 
10/31/13 Properties  

Problem

No class installer; Client drivers will not install; Cannot find driver files on disk; Cannot add workstation drivers; Unable to add Plug and Play printer with specific driver; .inf missing

Environment

x64 Operating system

Solution

What you will see

Printer detection and print queue creation fails upon USB connection of your printer to a PC.

  • Your printer appears as Unspecified under Devices and Printers.
  • Clicking on Properties displays Unavailable or Unknown for Manufacturer, Model number, Categories and Description value.

 

Environment and Affected Products 

  • Windows 7, Windows Server 2008 R2
  • UPD 2.2.5 PS3 or other PDLs
  • USB Connections

 

Desired Behavior

When the printer is plugged into the host PC (Plug and Play), you would like automatic UPD installation and creation of print queue.

 

Suggested Remedies

To allow PnP to carry out silent and automatic driver installation whenever associated  hardware is connected to the PC:

  1. Install via the Lexmark installation CD's custom installer.
  2. Or, add OEM-supplied device drivers (*inf  files) to the Window's driver store. Reference Microsoft's Steps for Staging a Device Driver Package in the Driver Store article for further instruction.
     

PnPutil.exe Illustration

Notice the existence of the imported oem PnP driver, i.e., oem##.inf

 

Driver Store > File Repository Illustration

 

Explanation 

The desired driver oem*inf is not located in the Windows driver store; a critical file required for Window's Plug-n-Play to function properly. Non-PnP (APW and other non-UI methods) installations of the driver work fine; however, these methods will not satisfy the driver store prerequisite for PnP devices.

 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 

 



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