Lexmark MS71x, MS81x, MX71x, & MX81x – Troubleshooting 24x.42 Paper Jams

Document ID:SO7153
 
10/26/12 Properties  

Problem

Error code 24x.42; 24x.xx; Leading edge of sheet stopping in tray pass-through; Paper stops in tray; Unable to pick; Feed issue; Paper tray jam; 241.42;

Solution

What you will see
 

The printer posts 24x.42 paper jam (where ‘x’ can be any number) as the sheet stops in the tray pass-through. See images below:

Click Images to Enlarge
Leading edge of sheet stopped in tray pass-through

 

Recommended solution
 

Follow the recommendations below to avoid or minimize the occurrence of 24x.42 paper jams.

Check Items
The type of media being used

 

  • Verify from the printer’s User Guide if the type of media is supported.
     
  • If using cardstock or labels, verify whether the media meets all recommendations stated in the Cardstock & Label Guide.

 
Proper media loading

 

  • Make sure the tray is not overfilled. Use the level indicator found in the tray.
     
  • Verify if the Media Size & Type Setting matches actual paper size & type loaded.
     
  • Make sure the tray guides are set correctly.
     
  • Make sure the media stack corners are straight and sheets are aligned.
     
  • Check the media edges and make sure that none are damaged or no sheets are locking together.
     
  • Fan the media and check that nothing is causing sheets to stick together.

 
The tray with the pass-through where sheets jam

 

  • Check the pass-through slot for debris or obstructions (A).
     
  • Try reseating the separator bracket (B).
     
  • If jams continue, their cause may be the rolls in the tray pass-through.
     
  • Try swapping trays. If the jams follow the tray pass-through, contact Lexmark Technical Support and request replacement of the tray.

Click Image to Enlarge
Red arrows point to (A) Pass-through slot and (B) Separator bracket.

 

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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