Lexmark MS310, MS410, MS510, & MS610 – The Printer Prematurely Posts "Bin Full" Message and Stops Printing
|Lexmark MS310||Lexmark MS410||Lexmark MS510|
|Lexmark MS610||Lexmark MS610de|
What you will see
The printer stops printing and shows a “Bin Full” message even though only few sheets of paper are in the output bin.
At times, usually in high-humidity environments, paper will curl or "Smile" in the output bin and trigger a "Bin Full" prior to placing the rated amount of sheets in the output bin. The triggering happens when the curled side of the paper touches the Standard Output Bin Full Sensor. See the sample image below:
|Click Image to Enlarge|
|(A) – Output Bin Full shown in the Op Panel with only few sheets. (B) – Side of the sheet touching the Output Bin Full Sensor.|
Once the printer declares "Bin Full," it will not print again until the sheets are removed from the output bin. The printer stops by design in order to prevent pushing sheets onto the floor.
To prevent the printer to declare “Bin Full” prematurely, decrease the amount of paper curl by following the suggestions below.
- Store paper in a low-humidity environment.
- Keep the paper sealed in its original packaging and remove it only when you are ready to use it.
- If the paper stack has been seated in the tray for some time, remove it, flip it over, and then put it back in the tray. Depending on the type of paper, this procedure can reduce the amount of curling.
- Do not operate the printer where it can be exposed to higher than normal levels of humidity.
- To avoid the paper being pushed onto the floor, pull or lift the paper output bin extender.
NOTE: If the above recommendations did not help resolve the issue, contact Lexmark Technical Support for additional troubleshooting suggestions.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.