The following topics may be useful if you are trying to diagnose a possible problem with the Windows Print Spooler or the print queue.
Accessibility to the Print Queue (Modern UI)
Modern UI: Print Management
If the customer happens to be displaying the Print Management tile via Settings > Tiles > Show Administrative Tools, then you can perform the following steps to view the print queue. Otherwise, see Desktop Recommendations below.
You will need to move quickly to your desktop if you intend to see the print queue's progress.
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.