Overview

When printing from one of the paper input options (Tray 3), the printer repeatedly jams the paper. The error code number displayed is a 243.2x Paper Jam message. The error indicates that the printer has registered a paper jam in or around the 550-sheet or 650-sheet tray area (Tray 3).

NOTE: Select the Show areas feature on the control panel to view images that will help you locate and clear the jam. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.

Troubleshooting

Steps Actions

1 Try to locate and remove the jammed paper. Be sure any previous jams have been completely removed; click here and refer to 24y.xx Paper Jam Removal.
Note: If this print job consisted of more than one page, probably more than one page is stuck inside the printer. Follow all the steps in the link above and confirm that the entire paper path is clear before attempting to print again.

2 Be sure that the paper of the affected paper tray (could be any input source) is loaded correctly and not overloaded; please refer to Paper Loading Tips.

3
If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, is bent or wavy, or has ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.

4 If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

‘243.2x’ Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510	Document ID:SO7182

10/24/12	Properties

Lexmark CS310	Lexmark CS410	Lexmark CS510
Lexmark CX310	Lexmark CX410	Lexmark CX510

‘243.2x’ Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Problem

Solution

Steps	Actions
1	Try to locate and remove the jammed paper. Be sure any previous jams have been completely removed; click here and refer to 24y.xx Paper Jam Removal. Note: If this print job consisted of more than one page, probably more than one page is stuck inside the printer. Follow all the steps in the link above and confirm that the entire paper path is clear before attempting to print again.
2	Be sure that the paper of the affected paper tray (could be any input source) is loaded correctly and not overloaded; please refer to Paper Loading Tips.
3	If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, is bent or wavy, or has ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
4	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.