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230.03 Paper Jam Occurs when Using Hole Punched Media on a Lexmark MS310, MS410, MS510, MS610, MX310, MX410, MX510, MX510, MX610, or MX611 Printer/MFP |
Document ID:SO7159 |
| 10/18/12 | Properties |
Problem
Solution
What you will see
230.03 paper jam occurs whenever a media with pre-punched hole is used.
Explanation
Sheets with pre-punched holes may form edge welds and are more likely to stick together, thus making it difficult to feed. This results in multi-feeds which may lead to a paper jam. See the images below:
| Click Images to Enlarge | ||
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| Media with pre-punched hole | Edge welds formed in the punched area. Notice that many of the edges overlap. | Edges of a properly cut/punched media |
Recommended solution
This issue can usually be fixed by flexing or fanning both ends of the paper to break the bonds of the edge welds, thus making sure none of the sheets stick together. Follow the illustration below:
| Proper way of fanning the media |
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Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.