Lexmark MS310, MS410, MS510, MS610, MX310, MX410, MX510, MX510, MX610, & MX611 – Horizontal Dark Band (37mm or 1-1/2" from top of page) Appears on Printed Pages
|Lexmark MS310||Lexmark MS410||Lexmark MS510|
|Lexmark MS610||Lexmark MS610de||Lexmark MX310||Lexmark MX410|
|Lexmark MX510||Lexmark MX511||Lexmark MX610||Lexmark MX611|
What you will see
On a single page, a horizontal, dark band located about 37mm or 1-1/2 inches from the page top can be seen. This typically appears in a graphic but can also appear in text. See sample print below:
|Click Image to Enlarge|
|The top-left section of the page showing the horizontal dark band.|
Toner contamination on the Charge roll.
The band appears in the first 37mm (1-1/2") of a page. Typically, it will clear up in the first 30-40 pages or with continuous printing.
If the defect still occurs after that, contact Lexmark Technical Support to replace the Imaging Unit.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.