Thank you for your feedback



Lexmark MS310, MS410, MS510, MS610, MX310, MX410, MX510, and MX61x – Paper and Envelopes Are Coming Out Wrinkled (Milky or Treeing)

Document ID:SO7155
 
10/18/12 Properties  

Problem

Paper comes out wrinkled; Milky; Treeing; Treeing ink; Treeing toner; Pages wrinkled; Wrinkles in paper; Paper creases; Streaks; Print quality issue; Runny pri

Solution

What you will see 
 

The printed image has a milky or running appearance on the paper. This print quality defect is also known as "treeing". See examples below:

Click Image to Enlarge

 

Explanation
 

This defect normally occurs with very light media or paper that has been exposed to high humidity. Thus, trees (paper wrinkles) may be present on the printed page.

 

Troubleshooting
 

Steps Action
1

 

Check the media or paper that you are using and ensure that it is suitable for use in the printer. Refer to the printer's User Guide for information on supported media types and weights.

Is the media you are printing on supported in this printer/MFP?

Yes: Continue to Step 2.
No: Change the media to a type/weight that the printer supports.

 

2

 

Open a fresh ream of paper, insert it into the paper tray, and try printing again.

Did the defect return?

Yes: Continue to Step 3.
No: Media that had absorbed too much moisture from the environment has likely caused this issue. The problem should be resolved.

 

3

 

If the issue persists even with the new ream of supported media, contact Lexmark Technical Support to request a replacement fuser.

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



Link:
Please enter the email address you would like to send a copy of this page to.