Thank you for your feedback



Paper and Envelopes Are Coming Out Wrinkled (Milky or Treeing)

Document ID:SO7155

Usergroup :External
  Languages  
10/18/12 Properties  

Solution

Affected products


Click Properties on the above title bar to see the full product list applicable to this article.


 

 

What you will see 
 

The printed image has a milky or running appearance on the paper. This print quality defect is also known as "treeing". See examples below:
 

 

 

Explanation
 

This defect normally occurs with very light media or paper that has been exposed to high humidity. Thus, trees (paper wrinkles) may be present on the printed page.

 

 

Troubleshooting
 

Step Action

1


Check the media or paper that you are using and ensure that it is suitable for use in the printer. Refer to the printer's User Guide for information on supported media types and weights.

Is the media you are printing on supported in this printer/MFP?

Yes: Continue to Step 2.
No: Change the media to a type/weight that the printer supports.

 


2


Open a fresh ream of paper, insert it into the paper tray, and try printing again.

Did the defect return?

Yes: Continue to Step 3.
No: Media that had absorbed too much moisture from the environment has likely caused this issue. The problem should be resolved.

 


3


If the issue persists even with the new ream of supported media, contact Lexmark Technical Support for additional troubleshooting suggestions.

 

 

 


 Still need help?


If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (Should you need help locating these, click here)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.
 

  


 



Link:
Please enter the email address you would like to send a copy of this page to.