Overview

A 202.03 Paper Jam error message appears on the printer control panel display. The error indicates one or more sheets of paper are jammed on the printer's standard output bin, or in the Fuser area. 

 

Paper Jam Locations

The paper jam can be located in either one of the two locations below:

Location	Click Image to Enlarge
Standard Output Bin Jam
Fuser Area Jam

 

 

Troubleshooting

Steps	Actions
1	Be sure any previous jams have been completely removed; click here and refer to 202.xx Paper Jam Removal.
2	Make sure that the affected paper tray (could be any input source) is loaded properly; please refer to Paper Loading Tips.
3	Verify that the paper size, type, and weight are within specification for the input source. Light-weight paper can jam more easily in the fuser. Set to light paper mode if running light media with heavy coverage.
4	If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, or if the sheets are bent or wavy, or have ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
5	If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.