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How to Configure Wireless Settings for the MarkNet N8350 and MarkNet N8352 via Printer Control Panel

Document ID:HO3913
 
10/14/13 Properties  

Problem

Wireless setup, EWS, Embedded web server, N8350, N8352, wireless

Solution

Overview

This article describes how to use your printer's control panel to configure your printer to join your WLAN.

This configuration method does not require any network connection or USB cable with Wireless Setup software. 

Procedure: Configuring Wireless Settings via Control Panel

NAVIGATIONAL NOTE: Buttons below will vary slightly by device model, but menu locations should be identical. You will use an OK button, or a combination of ICON and CHECKMARK, to select menu options or submit values. ARROW buttons, regardless of device model, will scroll down menu lists.

IMPORTANT! You must power cycle the printer with network cable detached in order to see Network 1. See Selecting Active Network Card if Network 1 never appears as a menu option and verify the network cable is detached from the printer.  

  Precise entry of SSID and encryption values must be identical to those found on your router's AP or a nearby wireless PC. The Active Network Card should be set "Auto" w/out Ethernet cable or "Network Card 1".

Step Action MX410 Illustration (Example)
1 Press Menu or Home. Examples: , , .
2  Navigate to Network /Ports and select it. (Settings > Network/ Ports)  
3  Navigate to Network 1 and select it.  
4  Navigate to the Network 1 Setup and select it.  
5  Navigate to Wireless and select it.  
6 Select Wireless Connection Setup.
7  
Press...(Select) To... And...
Search for networks Perform a site survey to identify all reachable APs -- Network Names (SSIDs).
If... Then...
Successful
  • Select the correct Network and jump to Step 10 to complete configuration.
  • Or, select Other and jump to Step 8 and begin manual configuration.
Not successful
  • Search again.
  • Select Enter a network name and perform manual configuration.
Enter a network name Manually configure ALL wireless settings.  Proceed to the next Step 8.
Wi-Fi Protected Setup Join your network using  Push Button or Pin methods.  See router's or AP User Guide for instructions and the printer's User Guide for additional assistance.

 

Searching...

O networks found...

 

 1 Network found or Other option

8  Enter Network Name (SSID) and then press OK or the Checkmark.

9

 Select Network Mode.

(Infrastructure or Ad hoc)

 
10

 Select Wireless Security Mode.

(Disabled, WEP, WPA-PSK, WPA2-PSK)

 
11

 Select Encryption Type (Cipher).

(Auto, TKIP, AES)

 
12

 Enter Passphrase* and then press OK or the Checkmark.

 * Common mistakes include misspelled words and not recognizing spaces, underscores, symbols, or the capitalization of certain letters.

 
13  Printer will attempt to connect to the network.  
14  If unsuccessful, locate the Trouble Code, which may help determine the problem.  Ethernet 802.11 b/g/n Network Setup page

   

Step 2: Verify Connection

Look at your Ethernet 802.11b/g/n network settings page.

If... Then... And...
Status: Not Connected Locate the Trouble Code near the bottom of the page or on the second sheet, i.e., "Can't Find Wireless Network". See Trouble Code suggestions below.
Status: Connected The printer should be successfully connected to your WLAN. 

Attempt to print, scan, or observe that you are sill able to access the embedded web server.

 

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Procedure: Selecting Active Network Card

If Active Network Card set to the Std. Network, you will not be able to connect to the wireless network. 

Via Web Browser (Network connection required) 

Via Printer

Step Action
1 Click Settings.
2 Click Network/Ports.
3 Click on Select Active Network Card.
4

Select required Auto, Network Card 1.

5 Click Submit.
Step Action
1 Turn OFF the printer.
2 Disconnect the network cable from the printer.
3 Turn ON the printer.
4 Press Network/Ports > Active NIC.
5 Select required Auto or  Network Card 1.
6 Click .
7 Observe Submitting changes.

MX410 Screenshot 

Wait! The printer will have to reset or reboot before it can attempt to join the active wireless network.

RESET NOTE: The printer has to reset because it cannot run concurrent wireless and wired network card options. This allows the printer to detect the newly activated network card option. 

NIC – Network Interface Card

 

Summary of Settings

If you select... Then...  Good to know
Auto (Default)

Automatic switching from STD NETWORK to NETWORK CARD 1 if the printer recognizes the wireless print server has been configured and you have disconnected the network cable. 

 

Note: It will show connected on the setup sheet only if the printer can complete client-to-AP authentication and association. 

  • Ethernet or wired connections take precedence over wireless connections. This setting will only detect a wireless connection if the network cable is removed from the device (printer).
  • Wireless configuration control panel menu options are removed when a wired Ethernet connection is present.
  • Control panel configuration of wireless settings will not be possible if the printer senses an active Ethernet connection.
  • Remove the cable to restore Wireless Menu options.
 

Network Card 1

  • You force Ethernet 802.11 b/g/n  (MarkNet 8350/8352 wireless print server).
  • You disable Ethernet 10/100/1000 (Internal network adapter [INA, NIC]).
  • If radio signal is lost, then plugging a network cable into the Ethernet port will not recover your network connection.
  • This setting forces the device to use the wireless option. Use only if you know you are not going to revert back to a wired Ethernet connection.

  • You will see Ethernet 802.11 b/g/n at the top of the Network Setup Page.
Std.  Network
  • You force Ethernet 10/100/1000  (Internal network adapter (INA, NIC).
  • You disable  Ethernet 802.11b/g/n (MarkNet 8350/8352 wireless print server).
  • Disconnecting the Ethernet cable will not establish a Wi-Fi connection.
  • You will see Ethernet 10/100/1000 at the top of Network Setup Page.

 
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Trouble Codes and Suggestions  

 

Trouble code explanation Possible cause and corrective actions
Cannot associate with wireless network
 
Signal Quality – (Unacceptable)
  • Improper configuration settings:
    • Ad hoc selected
    • Incorrect entry of WEP key or WPA (2) passphrase
    • Incorrect selection of proper security type (WEP, WPA, WPA2)
    • Improper encryption cipher (WPA2: TKIP or AES) HINT! WPA uses TKIP/PSK and WPA2 adds AES.
  • MAC (media access control) filtering or other security measures:
    • Router MAC filtering either allows or prevents clients or wireless NICs to associate on the network. This router feature requires the entry of the printer's NIC MAC address to grant access to the router (AP).
  • Work virtual private network (VPN) connection is enabled while configuring or setting up device.
    • Virtual Private Network (VPN) The only way around this is VPN tunneling. If this is not an option, disconnect from your VPN to ensure successful configuration and communication with the printer.  
  • Firewalls on the router may prevent association with the router. See router documentation.
  • DHCP turned OFF on router. This prevents IP address assignment and prevents the printer from joining the network. See router documentation.
  • 5GHz only operation set on the router's access point radio will prevent communication. See router documentation.
  • Radio turned OFF on router. See router documentation.
  • Unsupported Proprietary Speeds and Protocol setting; Lexmark devices strictly adhere to IEEE 802.11 g/b/n 2.4GHz standard.
Access point is not using WPA
  • WPA security type was selected and configured on the printer NIC but the AP does not have any WPA information elements in its beacons. Make sure the router is not configured for some other type of security. 
  • Or the AP with the target SSID is advertising WPA security with WPA information elements in its beacons, but the printer's wireless NIC (adapter) is not configured for WPA.
Signal strength too weak
 
  • The network name or SSID is in the wireless setup utility (WSU/WSAMac) site survey results, but its signal-to-noise (SNR) ratio is < 10dB,  which the Lexmark wireless adapter deems unacceptable.
  • Note: The setting page does not  list SNR on our network settings sheet, but it may list signal strength, which accounts for overall signal quality. SNR = RF signal power relative to power of noise in the environment; e.g., 43db SNR is better than 37db SNR.   
  • Suggested actions include:  
    • Antenna adjustment; booster (gain) antennas if router supports it
    • Range extenders (repeaters)
    • Reposition AP or printer
    • Change AP channel
    • Remove obstructions. See the router documentation or contact the router manufacturer's technical support for further suggestions.
Can't find wireless network  
Possible causes and suggestions include:
  • Invisibility Status (enabled) or Broadcast SSID (disabled) may be configured on your router. This will prevent a successful site survey by the wireless configuration utility. 
  • The target network name or SSID no longer exists.
    Confirm your AP's network name or SSID. See the router documentation or configuration web or software utility.  
  • The target network name or AP is completely out of range.
Signal strength too strong
  • The target SSID in the wireless configuration utility site survey is too strong or greater than –10dB
  • This explanation requires a greater understanding of radio frequency behavior, but it should be known that having the printer too close to the AP can cause receiver trouble.

 

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Other methods

If still unable to the connect to your wireless network, you can consider other configuration methods:

  • Embedded Web Server (EWS) configuration.
  • Wi-Fi Protected Setup (WPS) if your printer and wireless router support it. You will need to confer with your router documentation and determine whether Push Button or PIN method is best for your environment.
  • Bonjour if you are in a Macintosh environment.

 

Still Need Help?  

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the product(s) described in this article to expedite the support process and reduce call-back situations.

 

 



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