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How to Configure Wireless Settings for the MarkNet N8350 and MarkNet N8352 via Printer Control Panel

Document ID:HO3913

Usergroup :External
  Languages  
10/14/13 Properties  

Solution

Overview
 

Use the printer's control panel to configure your Wi-Fi network and security settings on the printer and allow it to join the wireless network..

5GHz Note: As users move to faster networks, the need for wireless clients supporting 5GHz frequencies using 40MHz channel width becomes more prevalent. Lexmark has added this compatibility for a number of printers.

Check for the presence of 802.11 a/n under Menus (Settings) > Network/Ports > Network 1 > Network 1 Setup > Wireless > Compatibility.  

If you do not see a/b/g/n or a/n modes, then you will need to update your printer's firmware to EC6; i.e., LW63.##.P638, or later. See Checking and Updating Firmware.

Also, if Lexmark Mobile Print was previously enabled, then it must first be disabled if you require 5GHz.

 

 

Affected products
 

Products compatible with Lexmark MarkNet N8350 or MarkNet N8352 wireless adapter; see a list of these products under Properties in the title section above.

 

 

Other configuration methods available

  • Consider configuring wireless settings from the printer's Embedded Web Server (EWS), if any of the following conditions apply:

    • Your printer is connected to a wired network.
    • The printer lacks a touch screen.
    • Your installation software is not available.
    • You do not have a local PC or USB cable.
       
  • Consider the following options if you are using Wi-Fi Protected Setup (WPS):

    • Personal Identification Number (PIN) or Push Button Configuration (PBC) Note: PBC requires turning on WPS Autodetection, found under Setup > Network/Ports > Network (#) > Network # Setup > Enable/Disable WPS Autodetection
    • Initiate WPS from router's configuration web page, a button on the wireless router/AP, or printer’s PIN or PBC menu option (See Step 7 below).

Please reference your router's documentation or router's technical support services to find out more about this capability. 

  • Bonjour* configuration on Apple Macintosh or AirPrint of your printer supports it.

* Requires mDNS and DDNS to be enabled on the printer under Settings > Network/Ports > TCP/IP.

  

 

Configuring wireless settings from the control panel

Before proceeding to the steps below, you may want to review these tips:

  • Know your network's wireless compatibility mode: 802.11 a/b/g/n.
  • Know your compatibility mode's channel width: 20MHz, 40MHz, 20/40MHz.
  • Know your wireless network name (SSID), passphrase, security mode and encryption type. 
  • Power-cycle (ON-OFF-ON) the printer with network cable detached in order to see Network 1. See Selecting Active Network Card if Network 1 never appears as a menu option; and again, verify the network cable is detached from the printer. The Active Network Card should be set "Auto" without Ethernet cable or "Network Card 1".
  • If manually entering SSID and encryption values, it is crucial they be identical to those found on your router's AP.
Step Action Sample Illustration
1 - 6

Press Menu or Home. Depending on model of printer, you will press  , , or .

Proceed to the following menu location: Network /Ports > Network 1 > Network 1 Setup > Wireless > Wireless Connection Setup.


Note: Use the OK button or combo ICON/CHECKMARK to select menu options or submit values. ARROW buttons, regardless of device model, will scroll down menu lists.

 

This is also a good time to check 802.11 compatibility mode settings:

802.11b / g -  2.4GHz, 20MHz channel width

802.11b/ g / n - 2.4GHz, 20/40MHz channel width

802.11a / b/ g / n - 2.4 & 5GHz, 20MHz channel width

802.11a / n - 5GHz - 40MHz channel width (channel width is automatic if adapter detects 802.11a)

 

 
 
 
 
7  
Press...(Select) To... And...
Search for networks Perform a site survey to identify all reachable APs – Network Names (SSIDs).
If... Then...
Successful
  • Select the correct Network and jump to Step 10 to complete configuration.
  • Or, select Other and jump to Step 8 and begin manual configuration.
Not successful
  • Search again.
  • Select Enter a network name and perform manual configuration.
Enter a network name Manually configure ALL wireless settings.  Proceed to the next Step 8.
Wi-Fi Protected Setup (WPS)
Join your network using  Push Button or PIN methods. See router's or AP User Guide for instructions and the printer's User Guide for additional assistance.

 

Searching...

O networks found...

 1 Network found or Other option

8  Enter Network Name (SSID) and then press OK or the Checkmark.

9

 Select Network Mode.

 (Infrastructure or Ad hoc)

 
10

 Select Wireless Security Mode.

 (Disabled, WEP, WPA-PSK, WPA2-PSK)

 
11

 Select Encryption Type (Cipher).

 (Auto, TKIP, AES)

 
12

 Enter Passphrase* and then press OK or the Checkmark.

 * Common mistakes include misspelled words and not recognizing spaces, underscores, symbols, or the capitalization of certain letters.

 
13  Printer will attempt to connect to the network.  
14  If unsuccessful, locate the Trouble Code, which may help determine the problem. Ethernet 802.11 a/b/g/n Network Setup page

   

 

 

Step 2: Verify Connection

Look at your Ethernet 802.11a/b/g/n network settings page.

If... Then... And...
Status: Not Connected Locate the Trouble Code near the bottom of the page or on the second sheet; i.e., "Can't Find Wireless Network". See Trouble Code suggestions below.
Status: Connected The printer should be successfully connected to your WLAN. 

Attempt to print, scan, or observe that you are sill able to access the embedded web server.

 

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Forced 'Std. Network' setting prevents wireless configuration

If the Active Network Card is set to the Std. Network, not only will wireless configuration failure occur, but any printer already communicating wirelessly will lose connection since this setting forces a wired Ethernet connection only.   

To do this from the printer's web page:

To do this from the printer control panel:

Step Action
1 Click Settings.
2 Click Network/Ports.
3 Click on Select Active Network Card.
4 Select required Auto, Network Card 1.
5 Click Submit.
Step Action
1 Turn OFF the printer.
2 Disconnect the network cable from the printer.
3 Turn ON the printer.
4 Press Network/Ports > Active NIC.
5 Select required Auto or  Network Card 1.
6 Click .
7 Observe Submitting changes. MX410 Screenshot 

Wait! The printer will have to reset or reboot before it can attempt to join the active wireless network.

RESET NOTE: The printer has to reset because it cannot run concurrent wireless and wired network card options. This allows the printer to detect the newly activated network card option. 

NIC – Network Interface Card

 

 

 

Active network card behavior

Setting... Selection behavior...  Good to know
Auto (Default)

In this mode, the active network card will switch from STD NETWORK to NETWORK CARD 1 automatically, but only if the printer recognizes that the wireless print server has been configured and you have disconnected the network cable.

Note: It will show connected on the setup sheet only if the printer can complete client-to-AP authentication and association. 

  • Ethernet or wired connections take precedence over wireless connections. This setting will only detect a wireless connection if the network cable is removed from the device (printer).
     
  • Wireless configuration control panel menu options are removed when a wired Ethernet connection is present.
     
  • Configuring wireless settings using the Control panel will not be possible if the printer senses an active Ethernet connection.
     
  • Remove the cable to restore Wireless Menu options.
 

Network Card 1

In this mode, the active network card (MarkNet 8350/8352 wireless adapter) is forced ON.

This is evidenced by the presence of a Ethernet 802.11 a/b/g/n page if you print the Network Setup page. 

You will disable the wired Ethernet 10/100/1000 (Internal network adapter [INA, NIC]).
  • If radio signal is lost, then plugging a network cable into the Ethernet port will not recover your network connection.
     
  • This setting forces the device to use the wireless option. Use it only if you know you are not going to revert back to a wired Ethernet connection.
Std.  Network
  • You force Ethernet 10/100/1000 (Internal network adapter (INA, NIC).
  • You disable Ethernet 802.11a/b/g/n (MarkNet 8350/8352 wireless print server).
  • Disconnecting the Ethernet cable will not establish a Wi-Fi connection.
     
  • You will see Ethernet 10/100/1000 at the top of Network Setup Page.

 

 

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Trouble codes and suggestions 

 

Trouble code explanation Possible cause and corrective actions
Cannot associate with wireless network
 
Signal Quality – (Unacceptable)
  • Improper configuration settings:
    • Ad hoc selected
    • Incorrect entry of security key or passphrase
    • Incorrect selection of proper security type (WEP, WPA, WPA2)
    • Improper encryption cipher (WPA2: TKIP or AES)
      HINT! WPA uses TKIP/PSK and WPA2 adds AES.
    • Network Comparability setting mismatch
    • Improper Channel width setting
  • MAC (media access control) filtering* or other similar router security measures:
    • Router MAC filtering either allows or prevents clients or wireless NICs to associate on the network. This router feature requires the entry of the printer's NIC MAC address to grant access to the router (AP).
  • Work virtual private network (VPN)* connection is enabled while configuring or setting up device.
    • The only way around this is VPN tunneling. If this is not an option, disconnect from your VPN to ensure successful configuration and communication with the printer.  
  • Firewalls* on the router may prevent association with the router.
  • DHCP turned OFF* on router. This prevents IP address assignment and prevents the printer from joining the network.
  • 5GHz only* setting on the router if you do not have the latest EC6.0 printer firmware.
  • Radio turned OFF* on router.
  • Certain routers that may have proprietary speeds and protocol settings. Lexmark wireless devices strictly adhere to IEEE 802.11 a/g/b/n standards.
* See router or access point documentation.
Access point is not using WPA
  • WPA security type was selected and configured on the printer NIC but the AP does not have any WPA information elements in its beacons. Make sure the router is not configured for some other type of security. 
  • Or the AP with the target SSID is advertising WPA security with WPA information elements in its beacons, but the printer's wireless NIC (adapter) is not configured for WPA.
Signal strength too  weak
 
  • The network name or SSID is in the wireless setup utility (WSU/WSAMac) site survey results, but its signal-to-noise (SNR) ratio is < 10dB,  which the Lexmark wireless adapter deems unacceptable.
  • Note: The setting page does not  list SNR on our network settings sheet, but it may list signal strength, which accounts for overall signal quality. SNR = RF signal power relative to power of noise in the environment; e.g., 43db SNR is better than 37db SNR.   
  • Suggested actions include:  
    • Antenna adjustment; booster (gain) antennas if router supports it
    • Range extenders (repeaters)
    • Reposition AP or printer
    • Change AP channel
    • Remove obstructions. See the router documentation or contact the router manufacturer's technical support for further suggestions.
Can't find wireless network  
Possible causes and suggestions include:
  • Invisibility Status (enabled) or Broadcast SSID (disabled) may be configured on your router. This will prevent a successful site survey by the wireless configuration utility. 
  • The target network name or SSID no longer exists.
    Confirm your AP's network name or SSID. See the router documentation or configuration web or software utility.  
  • The target network name or AP is completely out of range.
Signal strength too strong
  • The target SSID in the wireless configuration utility site survey is too strong or greater than –10dB
  • This explanation requires a greater understanding of radio frequency behavior, but it should be known that having the printer too close to the AP can cause receiver trouble.

 

 

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Still need help?  

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the product(s) described in this article to expedite the support process and reduce call-back situations.

 

 



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