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How to Configure Wireless Settings for the MarkNet N8350 and MarkNet N8352 via the Embedded Web Server

Document ID:HO3911
 
10/11/13 Properties  

Problem

Setup; Join; Connect; Install; Installation

Solution

Who's this for?

This article describes how to use your printer's Embedded Web Server (EWS) to join your WLAN.

Use if... Applies to... 
You are switching to a wireless connection from a wired Ethernet (wired) connection. All models
You have just installed the MarkNet N8350 or N8352 wireless option card. All models
You do not have a USB cable for the Wireless Setup Utility(WSU).

All models

However, if you do have a USB cable, you can use this utility with the MS310, MS410, and CS310.

Your printer did not come with Wireless Setup Utility (WSU) configuration software.

All models

 

2.4" display models do have a WSU available on these included CD packages:

  • MS 310 Series: P/N 35S0600-002, CD Rev. B00 (or later)
  • MS 410 Series: P/N 35S0601-002, CD Rev. B00 (or later)
  • CS 310 Series: P/N 38C0503-002, CD Rev. B00 (or later)
Or, you can download the full driver package for these three models from support.lexmark.com/.

 

NOTE: You will still need to verify the installation of the driver, creation of the port, and make sure your printer's IP address matches that which is listed under Printer Properties > Ports. You may need the installation CD or a downloaded version of the driver to complete the setup process. This article does not include walk-thru instructions for the installation of the driver. This installation requires the driver CD included with your printer or the driver downloaded from support.lexmark.com

 

 

Before you begin

Make sure you have... Why? (Relevance) Additional Details

  An Installed wireless option card

(MarkNet N8350 or N8352 wireless print server)

Required for Wi-Fi communication to the printer 

Installing a MarkNet N8350

Installing a MarkNet N8352 in:



 
Printer with an Ethernet cable connection
Establish an active network connection You need to access the printer's embedded web server to synchronize security settings between the printer's wireless adapter and your access point/router. 
PC with active Internet connection Network communication between computer, printer, and Browser
All security configuration settings from your access point or wireless router

Exact entry of all settings is required to join your wireless network. 

WLAN – Wireless Local Area Network

See your access point's configuration utility or embedded web server for these values:

  • Network Name: SSID
  • Radio Mode: 802.11 b/g; 802.11 b/gn
  • Security Mode: None(Disabled); WPA; WPA2; 802.1x
  • Passphrase, or any advanced 802.1x (Radius) values, if applicable
Printer's IP address This is required to open the printer's Web page or embedded Web server (EWS).
  1. Obtain by printing the Network Setup Page: Press Menu > Reports > and Network Setup Page.
  2. Or, locate IP address in the upper left corner of the LCD. 

  1. Or, navigate to TCP/IP Settings: Press Menu > Settings > Standard Network > Standard Network Setup > TCP/IP > IP Address.

AirPrint™ users

Some printers did not initially include AirPrint support. A firmware update ensures your device has all the latest performance improvements and feature enhancements.

Look for the presence of AirPrint listed under Settings > Network/Ports , and if necessary, return to support.lexmark.com  to locate available firmware update information on your printer's product page.

NOTE: AirPrint and the AirPrint Logo are trademarks of Apple Inc.

 

Back to top 


  Procedure: Joining WLAN (Wireless Local Area Network)  

If... Then see...
First-time configuration...

Step 1

Step 1 is completed but the printer is not communicating...

Step 2

Repeated attempts to join the wireless network... Trouble Code Suggestions

 

 

Step 1: Configure printer with your Wi-Fi security configuration settings.

  Precise entry of these values is critical as they must be identical to those found on your router's AP or a nearby wireless PC.

 Step  Action  Additional Information or Illustration
 1

Enter the printer's IP Address into the Web address field, and then press Enter.

Note: If using a proxy server, you may need to temporarily disable it to load the Web page correctly.

 3 Click Settings.  
4 Click Network/Ports.
 5 Click on Wireless.
 6

Change the Network Mode to Infrastructure only if Ad hoc is selected.  

 

Note: This setting should not have to be changed since the default setting is Infrastructure.

 
 7

Enter your router's (AP) SSID (Network name) from your wireless router.

Factory setting: print server ######

 
 8

Enter Network Compatibility mode: 802.11b/g, 802.11 n or 802.11 b/g/n (most common).

 
9

 Enter your router's (AP) Wireless Security Mode:

  • Disabled/Open
  • WEP
  • WPA-PSK
  • WPA2-PSK (Most common)
  • 802.1x – Radius (Most secure)
Factory setting: Disabled

 

10

  1. Select your router's (AP)  WPA-PSK Encryption Mode:
  • TKIP (WPA setting)
  • Auto (Safe setting)
  • AES (Most common – WPA2)
  1. Enter your router's PreShared Key/Passphrase*.
 11  Press Submit.  You will see Submitting Selection.
12 Disconnect the Ethernet cable and then power cycle the device.   An Ethernet 802.11b/g/n network settings page should print.

 * Common mistakes include misspelled words and not recognizing spaces, underscores, symbols, or the capitalization of certain letters.

 

Step 2: Verify Connection

Look at your Ethernet 802.11b/g/n network settings page.

If... Then... And...
Status: Not Connected Locate the Trouble Code near the bottom of the page or on the second sheet, i.e., "Can't Find Wireless Network". See Trouble Code suggestions below.
Status: Connected The printer should be successfully connected to your WLAN. 

Attempt to print, scan, or observe that you are still able to access the embedded web server.

I did not receive a Ethernet 802.11 b/g/n page or a Ethernet 10/100/1000 page prints showing Status: Not Connected

You didn't follow Step 12 above; or, somehow, the Active Network Card is set to Std. Network. Disconnect the Ethernet cable or see Select Active Network Card immediately below.

 

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Procedure: Select Active Network Card to Auto or Network 1

If Active Network Card set to the Std. Network, you will not be able to connect to the wireless network. 

Via Web Browser (Network connection required) 

Via Printer

Step Action
1 Click Settings.
2 Click Network/Ports.
3 Click on Select Active Network Card.
4

Select required Auto, Network Card 1

5 Click Submit.
Step Action
1 Turn OFF the printer.
2 Disconnect the network cable from the printer.
3 Turn ON the printer.
4 Press Network/Ports> Active NIC.
5 Select required Auto or  Network Card 1.
6 Click .
7 Observe Submitting changes message.

MX410 Screenshot 

Wait! The printer will have to reset or rebooted before it can attempt to join the active wireless network.

RESET NOTE: The printer has to reset because the printer cannot run concurrent wireless and wired network card options. This allows the printer to detect the newly activated network card option. 

NIC – Network Interface Card

 

Summary of Settings

If you select... Then...  Good to know
Auto (Default)

Automatic switching from STD NETWORK to NETWORK CARD 1 if the printer recognizes the wireless print server has been configured and you have disconnected the network cable. 

 

Note: It will show connected on the setup sheet only if the printer can complete client-to-AP authentication and association. 

  • Ethernet or wired connections take precedence over wireless connections. This setting will only detect a wireless connection if the network cable is removed from the device (printer).
  • Wireless configuration control panel menu options are removed when a wired Ethernet connection is present.
  • Control panel configuration of wireless settings will not be possible if the printer senses an active Ethernet connection.
  • Remove the cable to restore Wireless Menu options.
 

Network Card 1

  • You force Ethernet 802.11 b/g/n  (MarkNet 8350/8352 wireless print server).
  • You disable Ethernet 10/100/1000 (Internal network adapter [INA, NIC]).
  • If radio signal is lost, then plugging a network cable into the Ethernet port will not recover your network connection.
  • This setting forces the device to use the wireless option. Use only if you know you are not going to revert back to a wired Ethernet connection.

  • You will see Ethernet 802.11 b/g/n at the top of the Network Setup Page.
Std.  Network
  • You force Ethernet 10/100/1000  (Internal network adapter (INA, NIC).
  • You disable  Ethernet 802.11b/g/n (MarkNet 8350/8352 wireless print server).
  • Disconnecting the Ethernet cable will not establish a Wi-Fi connection.
  • You will see Ethernet 10/100/1000 at the top of Network Setup Page.

 
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Trouble Codes and Suggestions  

 

Trouble code explanation Possible cause and corrective actions
Cannot associate with wireless network
 
Signal Quality – (Unacceptable)
  • Improper configuration settings:
    • Ad hoc selected
    • Incorrect entry of WEP key or WPA (2) passphrase
    • Incorrect selection of proper security type (WEP, WPA, WPA2)
    • Improper encryption cipher (WPA2: TKIP or AES) HINT! WPA uses TKIP/PSK and WPA2 adds AES.
  • MAC (media access control) filtering or other security measures:
    • Router MAC filtering either allows or prevents clients or wireless NICs to associate on the network. This router feature requires the entry of the printer's NIC MAC address to grant access to the router (AP).
  • Work virtual private network (VPN) connection is enabled while configuring or setting up device.
    • Virtual Private Network (VPN) The only way around this is VPN tunneling. If this is not an option, disconnect from your VPN to ensure successful configuration and communication with the printer.  
  • Firewalls on the router may prevent association with the router. See router documentation.
  • DHCP turned OFF on router. This prevents IP address assignment and prevents the printer from joining the network. See router documentation.
  • 5GHz only operation set on the router's access point radio will prevent communication. See router documentation.
  • Radio turned OFF on router. See router documentation.
  • Unsupported Proprietary Speeds and Protocol setting; Lexmark devices strictly adhere to IEEE 802.11 g/b/n 2.4GHz standard.
Access point is not using WPA
  • WPA security type was selected and configured on the printer NIC but the AP does not have any WPA information elements in its beacons. Make sure the router is not configured for some other type of security. 
  • Or the AP with the target SSID is advertising WPA security with WPA information elements in its beacons, but the printer's wireless NIC (adapter) is not configured for WPA.
Signal strength too weak
 
  • The network name or SSID is in the wireless setup utility (WSU/WSAMac) site survey results, but its signal-to-noise (SNR) ratio is < 10dB,  which the Lexmark wireless adapter deems unacceptable.
  • Note: The setting page does not  list SNR on our network settings sheet, but it may list signal strength, which accounts for overall signal quality. SNR = RF signal power relative to power of noise in the environment; e.g., 43db SNR is better than 37db SNR.   
  • Suggested actions include:  
    • Antenna adjustment; booster (gain) antennas if router supports it
    • Range extenders (repeaters)
    • Reposition AP or printer
    • Change AP channel
    • Remove obstructions. See the router documentation or contact the router manufacturer's technical support for further suggestions.
Can't find wireless network  
Possible causes and suggestions include:
  • Invisibility Status (enabled) or Broadcast SSID (disabled) may be configured on your router. This will prevent a successful site survey by the wireless configuration utility. 
  • The target network name or SSID no longer exists.
    Confirm your AP's network name or SSID. See the router documentation or configuration web or software utility.  
  • The target network name or AP is completely out of range.
Signal strength too strong
  • The target SSID in the wireless configuration utility site survey is too strong or greater than –10dB
  • This explanation requires a greater understanding of radio frequency behavior, but it should be known that having the printer too close to the AP can cause receiver trouble.

 

 


Other methods

If still unable to connect to your wireless network, you can consider these other configuration methods:

  • Wi-Fi Protected Setup (WPS) if your printer and wireless router support it. You will need to confer with your router documentation and determine whether Push Button or PIN method is best for your environment.
  • Bonjour if you are in a Macintosh environment.
  • The Wireless Setup Utility for MS310 Series, MS410 Series, and CS310 users. This requires installing the driver package located on CD, or downloaded version from support.lexmark.com/.

Download: Lexmark MS310 Series System Installation Package – Microsoft WHQL Certified

Filename: Lexmark_MS310_Series_ADS_Installation_Package.exe

 

 

Still Need Help?  

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the product(s) described in this article to expedite the support process and reduce call-back situations.

 

 



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