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Lexmark MS/MX 310, 410, 510, & 61x – How to Identify and Repair a Re-Drive Exit Shaft Noise

Document ID:TE569
10/08/13 Properties  


Clicking noise; 40X8850; Warped exit shaft rollers; Out of place;


This document is applicable to the following Lexmark printer models:

  • Single function: MS310, MS410, MS510, MS610, M1140, M1145, & M3150
  • Multi function: MX310, MX410, MX510, MX511, MX610, MX611, XM1145, & XM3150



The printer produces a clicking noise from the paper exit area. Play the sample audio file below and compare it to the sound produced by your printer. Is it same kind of noise?

Type of noise Click the Play button
Clicking sound


Recommended solution

This type of noise requires replacement of the Re-drive Exit Shaft. Please contact Lexmark Technical Support to set up service for the printer. 


Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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