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BackKnown 'Print Release (V1.3.3)' Limitations and Compatibility Information
- CLIENT LOGIN NAME AND AUTHENTICATION METHOD USER NAME MUST MATCH
- JOB DATE AND TIME MAY NOT BE DISPLAYED
- SCAN TO E-MAIL JOBS NOT TRACKED IF E-MAIL IS SENT TO 15 OR MORE ADDRESSES
- PAPER SIZE ALWAYS REPORTED AS "AUTO SIZE"
- REPORTS CANNOT BE EXPORTED IF SORTED BY THE "PAPER SIZE" COLUMN
- PRINTER STATUS MESSAGES MAY BE DISPLAYED IN MULTIPLE LANGUAGES
- PRIVILEGE SETTING BEHAVES AS "USER" WHEN SET TO "NONE"
- PRINTER HOSTNAME IN "DEVICES" LIST MAY DISPLAY THE IP ADDRESS
- ERROR OCCURS WHEN JOB NAME LINK IS CLICKED IN PRINT QUEUE EDIT ITEM PAGE
- MINIMUM FIRMWARE LEVEL FOR X94xe DOES NOT INCLUDE BADGE SUPPORT
- OUT OF PAPER CONDITION CAUSES PROBLEMS WITH IDLE AND HOME SCREENS
- QUOTAS REVERT DEVICE SHORTCUT SETTINGS TO DEFAULTS
- INCORRECT PAGE COUNTS WITH ODD-NUMBERED DUPLEX JOBS
- LANGUAGE CHANGE CAN CAUSE PRINTER TO LOCK UP
- CERTAIN CHARACTERS CAUSE PROBLEMS IN PREFERENCE AND SHORTCUT CREATION
- USING COVER PAGE FROM MAC/LINUX UPD CAUSES ISSUES
- PARTIAL PAGE PRINTING FROM MAC/LINUX UPD CAN CAUSE PAGE COUNT ERRORS
| If... | Then... | And... |
| The client login name does not match the authentication method user name... | The user is displayed as a blank to the administrator... | The user will not see their jobs in their queue on the on the printer or on the Lexmark Solutions Platform On-Premise server. |
| If... | Then... |
| Jobs have long names... | Date and time may not be displayed. |
| If e-mail sent to... | Then... |
| < less than 15 e-mail addresses... | Document accounting only will track these Scan to E-mail jobs. |
| > 15 e-mail addresses... | The job is not tracked. |
| If... | Then... |
| A user creates an e-mail shortcut with the Original Size setting set to "Auto Size... | The paper size is always reported as "Auto Size" in Accounting, regardless of the paper size selected at the printer. |
| On a job report... | Then... | And... |
| You sort based on the "Paper Size" column... | The report cannot be exported to a CSV file. | To work around this issue, generate the report again without sorting, and then export it. |
| If... | Then... |
| You set your device language preference to a language different from the printer's default language... | The printer may display status messages in multiple languages. |
| If... | Then... |
| Users are added using the Print Job method... | The Privilege setting for each user will be set to "None," but the setting will behave as if it were set to "User." |
| If in the Print Release Queue 'Edit Item' Web page... | Then... |
| A user clicks on the job name link in the browse path at the top of the page... | An error message will appear: "An unexpected error has occurred." |
| Minimum firmware level for X94x Series MFP | Capability Exclusions | Firmware level needed to obtain badge support |
| LX.BR.P051S1 | Badge support | Update the firmware to LX.BR.P136 or later. |
| If.. | Then, it may cause... | To fix this... |
| An Out of Paper condition occurs... |
|
Update the device firmware. |
Device shortcut settings revert to their defaults when quotas are applied to copy shortcuts. This only affects device shortcuts, not shortcuts created with My e-Task. A firmware update should resolve this issue.
| When... | The printer control panel displays... | And causes... | To fix this... |
| A blank page is appended to the end of the document... | These jobs as having an even number of pages... | Quotas to be decremented incorrectly if the last page of an odd-numbered, duplex job is a color page (the quota will be decremented as a black-and-white page). | The v2.x Universal Print Driver (UPD) does not append the extra blank page, so this issue does not exist with them. |
| If... | Then... | To fix this... |
| Selecting a device language under My e-Task that is different from the printer default language... | This can sometimes cause the printer to lock up. | Update the device firmware. |
The following characters should be avoided when creating preferences and shortcuts in My e-Task from the Web portal:
- [
- ]
- ;
| If... | Then... |
| [ or ] is used in the subject or message field for an e-mail preference or shortcut... | The settings will not be applied properly. |
| ; is used in any shortcut name... | The name will display incorrectly on the device. |
When Cover Page (beginning or end) is used from the Mac or Linux Universal Print Drivers, it causes problems with Print Release Preview at the device and Document Accounting impression counts.
| Selecting... | Can cause... |
| Partial pages to print from the Mac or Linux Universal Print Drivers... |
|