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Print Release Field Concerns (v1.3.3)

Document ID:FA905
 
09/28/12 Properties  

Solution

Known 'Print Release (V1.3.3)' Limitations and Compatibility Information

 

 

  1. CLIENT LOGIN NAME AND AUTHENTICATION METHOD USER NAME MUST MATCH
  2. JOB DATE AND TIME MAY NOT BE DISPLAYED
  3. SCAN TO E-MAIL JOBS NOT TRACKED IF E-MAIL IS SENT TO 15 OR MORE ADDRESSES
  4. PAPER SIZE ALWAYS REPORTED AS "AUTO SIZE"
  5. REPORTS CANNOT BE EXPORTED IF SORTED BY THE "PAPER SIZE" COLUMN
  6. PRINTER STATUS MESSAGES MAY BE DISPLAYED IN MULTIPLE LANGUAGES
  7. PRIVILEGE SETTING BEHAVES AS "USER" WHEN SET TO "NONE"
  8. PRINTER HOSTNAME IN "DEVICES" LIST MAY DISPLAY THE IP ADDRESS
  9. ERROR OCCURS WHEN JOB NAME LINK IS CLICKED IN PRINT QUEUE EDIT ITEM PAGE
  10. MINIMUM FIRMWARE LEVEL FOR X94xe DOES NOT INCLUDE BADGE SUPPORT
  11. OUT OF PAPER CONDITION CAUSES PROBLEMS WITH IDLE AND HOME SCREENS
  12. QUOTAS REVERT DEVICE SHORTCUT SETTINGS TO DEFAULTS
  13. INCORRECT PAGE COUNTS WITH ODD-NUMBERED DUPLEX JOBS
  14. LANGUAGE CHANGE CAN CAUSE PRINTER TO LOCK UP
  15. CERTAIN CHARACTERS CAUSE PROBLEMS IN PREFERENCE AND SHORTCUT CREATION
  16. USING COVER PAGE FROM MAC/LINUX UPD CAUSES ISSUES
  17. PARTIAL PAGE PRINTING FROM MAC/LINUX UPD CAN CAUSE PAGE COUNT ERRORS

 

 

 

  1. CLIENT LOGIN NAME AND AUTHENTICATION METHOD USER NAME MUST MATCH

 

 

If... Then... And...
The client login name does not match the authentication method user name... The user is displayed as a blank to the administrator... The user will not see their jobs in their queue on the on the printer or on the Lexmark Solutions Platform On-Premise server.

 

 

 

  1. JOB DATE AND TIME MAY NOT BE DISPLAYED

 

 

 If...  Then...
Jobs have long names...  Date and time may not be displayed.

 

 

 

  1. SCAN TO E-MAIL JOBS NOT TRACKED IF E-MAIL IS SENT TO 15 OR MORE ADDRESSES

 

 

 If e-mail sent to...  Then...
 < less than 15 e-mail addresses...  Document accounting only will track these Scan to E-mail jobs.
 > 15 e-mail addresses...  The job is not tracked.

 

  1. PAPER SIZE ALWAYS REPORTED AS "AUTO SIZE" 

 

 

 If...  Then...
A user creates an e-mail shortcut with the  Original Size setting set to "Auto Size... The paper size is always reported as "Auto Size" in Accounting, regardless of the paper size selected at the printer.

 

 

  1. REPORTS CANNOT BE EXPORTED IF SORTED BY THE "PAPER SIZE" COLUMN

 

 

On a job report... Then... And...
You sort based on the "Paper Size" column... The report cannot be exported to a CSV file. To work around this issue, generate the report again without sorting, and then export it.

 

 

  1. PRINTER STATUS MESSAGES MAY BE DISPLAYED IN MULTIPLE LANGUAGES

 

 

If... Then...
You set  your device language preference to a language different from the printer's default language... The printer may display status messages in multiple languages.

 

 

  1. PRIVILEGE SETTING BEHAVES AS "USER" WHEN SET TO "NONE"

 

 

If... Then...
Users are added using the Print Job method... The Privilege setting for each user will be set to "None," but the setting will behave as if it were set to "User."

 

_

 

 

 

  1. PRINTER HOSTNAME IN "DEVICES" LIST MAY DISPLAY THE IP ADDRESS INSTEAD OF THE HOSTNAME.

 

 

 

 

  1. ERROR OCCURS WHEN JOB NAME LINK IS CLICKED IN PRINT QUEUE EDIT ITEM PAGE

 

 

If in the Print Release Queue 'Edit Item' Web page... Then...
A user clicks on the job name link in the browse path at the top of the page... An error message will appear: "An unexpected error has occurred."

 

 

  1. MINIMUM FIRMWARE LEVEL FOR X94xe DOES NOT INCLUDE BADGE SUPPORT

 

 

Minimum firmware level for X94x Series MFP Capability Exclusions Firmware level needed to obtain badge support
LX.BR.P051S1 Badge support Update the firmware to LX.BR.P136 or later.

 

 

 

  1. OUT OF PAPER CONDITION CAUSES PROBLEMS WITH IDLE AND HOME SCREENS (For eSF version 3.x printers)

 

 

If.. Then, it may cause... To fix this...
An Out of Paper condition occurs...
  • The Idle screen image to disappear.
  • Home screen icons to disappear.
Update the device firmware.

 

 

  1. QUOTAS REVERT TO DEVICE SHORTCUT SETTINGS TO DEFAULTS (For eSF version 3.x printers)


Device shortcut settings revert to their defaults when quotas are applied to copy shortcuts. This only affects device shortcuts, not shortcuts created with My e-Task. A firmware update should resolve this issue.

 

 

 

  1. INCORRECT PAGE COUNTS WITH ODD-NUMBERED DUPLEX JOBS

 

 

When... The printer control panel displays... And causes... To fix this...
A blank page is appended to the end of the document... These jobs as having an even number of pages... Quotas to be decremented incorrectly if the last page of an odd-numbered, duplex job is a color page (the quota will be decremented as a black-and-white page). The v2.x Universal Print Driver (UPD) does not append the extra blank page, so this issue does not exist with them.

 

 

  1. LANGUAGE CHANGE CAN CAUSE PRINTER TO LOCK UP (For eSF version 2.x printers)

 

 

If... Then... To fix this...
Selecting a device language under My e-Task that is different from the printer default language... This can sometimes cause the printer to lock up. Update the device firmware.


  

  1. CERTAIN CHARACTERS CAUSE PROBLEMS IN PREFERENCE AND SHORTCUT CREATION

 


The following characters should be avoided when creating preferences and shortcuts in My e-Task from the Web portal:

  • [
  • ]
  • ;
If... Then...
[ or ] is used in the subject or message field for an e-mail preference or shortcut... The settings will not be applied properly.
; is used in any shortcut name... The name will display incorrectly on the device.

 

 

 

  1. USING COVER PAGE FROM MAC/LINUX UPD CAUSES ISSUES

When Cover Page (beginning or end) is used from the Mac or Linux Universal Print Drivers, it causes problems with Print Release Preview at the device and Document Accounting impression counts.

 

 

 

  1. PARTIAL PAGE PRINTING FROM MAC/LINUX UPD CAN CAUSE PAGE COUNT ERRORS

 

 

Selecting... Can cause...
Partial pages to print from the Mac or Linux Universal Print Drivers...
  • The page count to not show from the Print Release job list at the device.
  • Impressions to not be reported for Print Release Deleted Jobs in Document Accounting (eDAS).

 

 



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