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Hole Punch and Staple Positions in the Wrong Location on Wide Format Printers Equipped with the Advanced Finisher Option |
Document ID:SO7145 |
| 09/27/12 | Properties |
Problem
Solution
What you will see
The staple or hole punch locations are incorrect with 11x17 or A3 (420 x 297 mm) media. Mixed-size media causes 11x17 output to get stapled upside down or in the wrong orientation.
Other symptoms include:
- Occurs with all data streams or Page Description Languages (PDL).
- Occurs with any print job (or copy job) involving mixed paper sizes.
- It is not an issue if stapling and hole punching are disabled.
Example scenario
- The first page is 8.5x11 (portrait) with one line of text.
- The second page is 11x17 (landscape) with one line of text.
- The third page is 8.5x11 (portrait) with one line of text.
| When document prints... | And, when the output is stapled... |
| Page 1 comes out "right side up"... | The 11x17 page is stapled upside down. |
| Page 2 comes out "upside down" (rotated)... | |
| Page 3 comes out "right side up"... |
Affected Products
All wide-format printers that accept 11x17 paper.
Suggested Remedy
Rotate the image 180 degrees to alter the staple and hole punch positions. Otherwise, contact Lexmark Technical Support to inquire about a special product request to change the device's normal operating behavior.
Explanation
Printer design affects the way landscape pages exit the printer; landscape-orientated pages exit the printer with the beginning margin at the "bottom" and this will affect staple jobs using mixed media and orientation since pages are typically stapled or hole punched at the "top" or left side.
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.