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202.xx Paper Jam on the Lexmark C780, C782 or X782e Color Laser Printer

Document ID:SO3920
 
09/26/13 Properties  

Problem

202 jam; Paper jam; Fuser jam; Area K Jam; Area L jam

Solution

Overview


 The 202.xx paper jam indicates that there is paper stuck in one of three areas:

    • Area K
    • Area L
    • Inside the fuser
       
After checking and clearing these areas as instructed below, make sure all print covers, doors, and trays are closed, and then press the  button to resume printing.

NOTE: The printer also displays Pages Jammed. Be sure to remove all the jammed pages before pressing .

 

 

Checking Area K


NOTE: Links in the table lead to specific troubleshooting documents.

Step Action Illustration
1 Open the lower right access door.
2 Remove any jams and close the lower right access door.
Did this clear the paper jam message?

Yes:  The error is resolved.
No: Continue to Checking Area L.
N/A

 

 

Checking Area L


NOTE: Links in the table lead to specific troubleshooting documents.

Step Action Illustration
1 Open the upper right access door.
2 Remove any jams from the rollers and close the upper right access door.
Did this clear the paper jam message?

Yes:  The error is resolved.
No: Continue to Checking the Fuser for Jams.
N/A

 

 

Checking the Fuser for Jams


NOTE: Links in the table lead to specific troubleshooting documents. 

Step Action
1 Check the fuser area for paper jams.
Did this clear the paper jam message?

Yes: The error is resolved.
No: Continue to Contacting Lexmark.

 

 

Still Need Help?


Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for service you will need to know your printer model type and serial number (SN). If you need help locating your printer's model type and serial numberclick here.

Please call from near the printer in case the technician asks you to perform a task involving the printer.

 



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