201.xx and 202.xx paper jam messages indicate jams in the fuser area. This article provides instructions for removing paper jams of this type.
WARNING! When first removed from the printer, the fuser unit may be hot. Let the fuser cool before attempting any of these troubleshooting steps.
Fuser Jam Removal
|1||Power the printer off.||N/A|
WARNING! The fuser assembly may be hot. Let it cool before continuing.
|3||Pull down the fuser latches, then slide them to the center to release the fuser.|
|4||Pull the fuser out and set it on a clean, flat surface.||N/A|
|5||Unsnap the housing and put it aside.|
|6||Lift up the fuser roller cover, and remove the jam.|
|7||Close the fuser roller cover.||N/A|
|8||Snap the housing back onto the fuser.||N/A|
|9||Insert the fuser back into the printer.||N/A|
|10||Slide the latches out and then pull up to refasten them.||N/A|
|11||Close the upper right access door and the lower right access door, and power the printer back on.
Did this clear the paper jam message?
Still Need Help?
Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for service you will need to know your printer model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician asks you to perform a task involving the printer.