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Lexmark X74x MFP: Colorful Border Around the Page when Copying Smaller than Letter

Document ID:TE565
 
09/25/13 Properties  

Problem

Colorful border; line; Edge of paper is noticeable; Print Quality; Scan Issues; Copy Problem; Any color; Cyan; Magenta; Yellow; Black;

Solution

What You Will See


When you make a copy, the resulting document appears with a colorful border around the page.

 

 

Explanation


This occurs when the original document is smaller than the Letter size and without changing the Copy From: 8.5 x 11 to match the smaller original.

 

 

Print Sample


The print sample below shows an A5 as the original paper size. However, the actual output has colorful borders. See sample image below.

Colorful Borders Expected Output
Click Image to Enlarge Click Image to Enlarge

 

 

Troubleshooting


Steps Actions
1 Press the Copy icon and select the size that matches the original document under Copy From.


Note: If you need to use the white space around the document and you cannot select the Copy From that matches the original, proceed with the steps below. 

2 Change the Copy From to a size that matches the original, i.e., A5 size.
3 The Scale will be defaulted to 133% at this setting; please change it to 100%.
4 Select Advanced Options then select Advance Imaging.
5 Under Advance Imaging, set Auto Center to ON.
6 Press the Check Mark to continue and then select the Back button to get to the home screen.
7 Select Save as shortcut and then enter the name of your shortcut. Once the shortcut name is entered, press Done.
8 When you want to use this shortcut again to make a copy, press the # from the number pad and then the number assigned to your shortcut. Go back to the Home screen and make your copy. The settings will be pre-selected for you.


Note: You can also see a list of all your shortcuts from the Embedded Web Page (EWS).

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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