This document provides an accumulated list of the MarkVision Professional related KnowledgeBase articles.

This article is updated frequently; however, it is still suggested that you perform multiple searches with multiple search terms if you cannot find the topic of interest.

Article content is categorized as follows:

MarkVision Enterprise
MarkVision 11 Topics (11.0, 11.1, and 11.2)
Legacy MarkVision 10 Topics
General and How to Information
Still need help?

MarkVision Enterprise

Topic	Article Link
Device Discovery Issue & MarkVision Enterprise Requirements	Click here

MarkVision Professional Version 11.X (11, 11.1, 11.2)

NOTES:

-The latest articles are located at the top of the list.
-The latest version of MVP will often include many performance improvements.
-Use Control+F or Command+F (Macintosh) to search key words in this table of contents.

Topic	Article Link
MVP 11.2.1: The Advanced Filter 'TCP/IP: Community Name' Not Able to Filter New Model Devices (July '10)	Click here
MVP 11.2.1: Unable to Add Multiple E-mail addresses Using the E-mail Destinations Task (July '10)	Click here
MVP 11.2.1: Heavy Use of a Security Firewall Will Prevent MVP Communication (July '10)	Click here
MVP 11.2.1: Application and Device Firmware Limitations Regarding Device Policy for Association of Internal Accounts, Groups, and User IDs (July '10)	Click here
11.2.1: The 'Custom View' Option Is Not Displaying Current 'Real-Time' Status or Operator Panel Alerts (June '10)	Click here
MarkVision Professional 11.1 and 11.2 Performance Improvement and Upgrade Tips (06-2010)	Click here
MVP 11.2.1: Not Able to Apply Multi-Purpose Feeder (MPF) Type or Size and Fax Output Bin Settings (June '10)	Click here
The 'Supplies Percentage' Device Filter Is Not Showing the Correct Values for the 'Hole Punch' and 'Toner Level' Values (June '10)	Click here
MVP 11.2: Security Templates on the Printer Will Prevent Remote Device Management (May '10)	Click here
MVP 11.2: Possible Interval Setting Changes to Alleviate MVP Performance and System Performance Issues (May '10)	Click here
MVP 11.2.1: Performance Issue with Printer Inventory 'Job Statistics' and Larger ODBC Database File Sizes (May '10)	Click here
MarkVision Professional Cannot Set Password on the E260, X364, C54x, and X54x Series Printers (May '10)	Click here
MVP 11.2.1: Supplies Levels Do Not Display for the C912 Color Laser Printer (May '10)	Click here
MVP 11.2: LDAP Authentication Fails for MVP User Accounts (May '10)	Click here
MVP 11.2: Job Statistics Table Reports Multiple (Duplicate) Columns for Individual Jobs (May '10)	Click here
MVP 11.2: Inability to Adjust Print Darkness and Toner Saver and Dependency on Toner Darkness Setting	Click here
MarkVision Professional 11.1/11.2: Device Discovery Is Failing	Click here
MVP 11: "Restricted Server" Device Policy Is Not Working with Older Printers/MFPs	Click here
MVP 11: Instability with Scheduled Events, Alerts, Discovery, Device Policy tasks and Other MarkVision Functionality	Click here
MVP 11: Multiple Duplicate Administrative Settings are Visible	Click here
MVP 11: Custom Table Export CSV File will Not Display Correctly	Click here
Printer or MFP Image Is Not Visible Within a Certain Version of MVP 11.2	Click here
MVP 11.2: Fleet Security Setting Configuration: Additional 'Security Menu at the Device' and 'Security Menu Remotely' Backup/Master Password Implementation	Click here
MVP 11.2: Plug-in for Lexmark X26x, X36x, X46x MFP and Release Note Information	Click here
Misrouted Messenger Action E-mails in MarkVision Professional 11.1; Change in SMTP Server Address	Click here
Message 'Export Error, Error Occurred during the export settings' Displayed When Exporting Server Settings Using MVP 11.1	Click here
MVP 11.1 Message, "MVP ERROR, The server encountered an internal error () that prevented it from fulfilling this request."	Click here
Unresponsive Device After Installation of MVP 11 Plug-In for C500n; Device Discovery Before Plug-in Installation and Reset Procedure	Click here
MVP 11: Unable to Force the 'Bit Depth for Non-Color Mixed Mode Scans' Setting Using a Device Policy	Click here
Italian MVP 11 Generating Errors when Creating Actions in Messenger	Click here
MVP 11.0: Unable to Discover Device Using its Fully Qualified Domain Name with QuickFind	Click here
Unable to Send UCF File to Printer from MarkVision Professional 11.0	Click here
Limited Operator Panel Functionality with New Generation Lexmark Products Using MVP 11	Click here
Error Connecting to Localhost with MarkVision Web Client	Click here
MVP 11's Printing Permissions Feature Is Preventing Color Output	Click here
MVP 11.1 Plug-in for Lexmark 258X and 259X Series Dot Matrix Printers; A Brief Overview of Features & Limitations Document ID:RE100	Click here
Italian MVP 11 Generating Errors when Creating Actions in Messenger	Click here
MVP 11.0: Deleted Actions are Still Sending E-mails	Click here
MVP 11.0: Invalid EHLO Header Format when MarkVision Messenger is used with SMTP Server	Click here
Names and Types of Supplies Are Mixed Up in the MVP 11 Supply Level Utility	Click here
MVP 11.0 Requesting Device Password on Non-Password Protected Devices	Click here
MVP 11: Status Ping Fails and Yields a "Not Communicating" Message	Click here
Conformance Check Failing with MVP 11	Click here
MVP 11.0: Server Settings Import Takes a Long Time to Accomplish	Click here
Adjustment of Daylight Savings Time Not Possible in MVP 11.0	Click here
MVP 11.0: Devices Are Deleted During Server Restart	Click here
MVP 11.0: Troubleshooting Character Encoding Issues	Click here
IPDS and SCS/Tne Emulation Name Filtering Issues with MVP 11.0	Click here
Devices Listed Several Times in MVP 11.0	Click here
How to Disable the USB Drive Port with MarkVision Professional 11.0	Click here
MVP 11.0: Unable to See the Lexmark C920 Picture When the Front Cover is Opened	Click here
MVP 11.0: Unable to Obtain Color and Mono Page Counts	Click here
Encoding Issues with MVP Messenger 11.0	Click here
MarkVision Professional 11.0 Is Unable to Find a Network Device	Click here
Forgot Password in MarkVision Professional 11.0	Click here
Error Reading Account in MarkVision Professional 11.0	Click here
General or "How to" Related Article Content
Creating and Organizing Bookmarks Using MVP 11's Bookmark Management Feature	Click here
How to Install MarkVision Professional 11.0 in Solaris SPARC	Click here
How to Install MarkVision Professional 11.0 in RedHat or SuSE Linux	Click here
How to Filter Printers by Individual Toner/Ink Level Percentages with MVP 11.0	Click here
How to Install MarkVision Professional 11.0 in AIX	Click here
How to Install MarkVision Professional 11.0 in HP-UX	Click here
How to Raise Memory Usage Limits in MVP 11	Click here
How to Back Up MarkVision Professional 11.1	Click here
How to Administer Security Settings to a Fleet of Devices Using MVP 11.2	Click here
How to Track the Fax Status of a Multifunction Device with MVP 11.1	Click here
MVP 11.1: Plug-in Installation for X4600, X64x, X85x, X94x Series Products	Click here
MVP 11.0: How to Sort Devices Using a Specific Toner/Ink Capacity	Click here
How to Update Firmware via 'Generic File Download' in MarkVision Professional 11.x	Click here

Legacy MarkVision Professional Version 10

NOTE: A majority of MVP 10 issues are resolved by updating to the latest version of MVP 11.

The articles below provide:

- A comprehensive collection of articles authored for MVP 10.
- A solution resource since MVP 10 is no longer officially supported.
- Functionality reference since older versions of MVP 10 share several basic functionality characteristics with MVP 11.

Topic	Article Link
MVP 10.2: The Device Name Field is Not Present in the Secure Fax Settings and Faxserver Email Settings Tables	Click here
MVP 10.2: Dates Are Not Displayed Correctly in the Scheduled Tasks	Click here
MVP 10.2: Unable to Access Lexmark T430 Netware Settings	Click here
Cannot See Network Printers When Using MarkVision 10 for Macintosh	Click here
Unable to Ascertain Toner Level in MarkVision Professional Document on W810, W820, M410, and M412	Click here
MarkVision Professional 10 Stops Sending Data to MSSQL Server	Click here
After Migrating to MVP 10.1, the Database Is Not Complete	Click here
Overlay Management Issues in MVP 10.2	Click here
MVP 10.2: Unable to Access Lexmark T430 Netware Settings	Click here
MarkVision Professional Stops Collecting Job Statistics on the Printer Hard Drive	Click here
MVP Not Using Time and Date Format from the Windows Regional Settings	Click here
Internet Explorer Overwrites MVP's Web Client Window When a New Web Page Is Launched	Click here
Does MVP 10.2 Support the Lexmark C920, W840 and T64x Printers?	Click here
MarkVision Professional 10 is Not Able to Manage the MFP X820	Click here
Which Printers are Supported with MarkVision Professional 10.2?	Click here
MVP 10.1 Is Requesting the Wrong File Extension to Update the Print Server Firmware	Click here
Cannot Create Folder Action in MVP 10.1 Messenger with French Language	Click here
MarkVision Professional Incorrectly Displays Non-Lexmark Printer's Operator Panel in Russian	Click here
Primary SMTP Gateway Is Not Reported in MarkVision Professional	Click here
Is It Possible to Install MVP 10.1 Plug-ins on MVP 10.0 Server?	Click here
MVP 10.1 Is Requesting the Wrong File Extension to Update the Print Server Firmware	Click here
MarkVision Professional Does Not Reflect Change to TCP/IP Hostname	Click here
MVP Messenger Generates an HTML Error with Italian Regional Settings	Click here
Client Preferences Not Saved when MVP is Closed	Click here
MVP Web Client Opens in Current Window Overwriting the Previous Web Page	Click here
MarkVision 10.2 Does Not Display the Correct Toner Level	Click here
Wrong Values Displayed in the RAWJAPRINTJOB Table	Click here
MVP 10.2: Unable to Import a Device Policy	Click here
Unable to Set Host Names in the Server Address Field in MVP 10.1	Click here
Devices Are Not Deleted (MVP10.2) when Deletion Based on Discovery Profiles is Used	Click here
MVP Messenger 10.2 Does Not Support Extended Characters in Action Names	Click here
Unable to Deactivate Job Statistics in MVP 10.2	Click here
Impossible to Delete Actions (MVP10.2) in MVP Messenger	Click here
MarkVision Professional (10.2) and MarkVision Messenger Do Not Support Cyrillic Characters	Click here
Devices Are Not Deleted (MVP10.2) when Deletion Based on Discovery Profiles is Used	Click here
LDAP Search for MVP 10.2 Authentication is Limited to the Base Distinguished Name	Click here
MVP 10.2: Queue Management Is Only Available through the Installed Version of the MVP Client	Click here
MVP 10 "General" and "How to" Related Article Content
How to Merge Three MVP 10 Server Configurations into One MVP Server	Click here
How to Differentiate a Normal Job from a Confidential Job in MVP 10's Job Accounting	Click here
How to Differentiate Print Jobs from Copier Jobs in MVP 10's Job Accounting	Click here

General and 'How To' Information

Topic	Article Link
How to Create Custom Tables in MarkVision Professional	Click here
How to Create a Custom View with MarkVision Professional	Click here
How to Create a Filter and Apply It to a Folder in MarkVision Professional	Click here
How to Remove Devices from the MarkVision Professional 10.1 Server	Click here
How to Create User Accounts and User Groups with MarkVision Professional	Click here
How to Change MVP Settings Using the EWS	Click here
Network Speed Changes on MarkNets Adapters Are Not Reported in MVP	Click here
MarkVision Professional Reports an "Unknown" Toner Level	Click here
How to Set Up Job Accounting with MarkVision Professional	Click here
How to Move MarkVision Professional from One Server to Another	Click here
MarkVision Professional Provides Small Screens on some Linux Machines	Click here
SUMPvel Supported by MarkNet Adapters and MarkVision Professional	Click here
MVP Client Can Only Connect to Servers of the Same Version	Click here
How to Create Filters Using MarkVision Professional	Click here
How to Change the MarkVision Professional Webserver Port	Click here
How to Monitor a Specific Color Toner Level in MarkVision Professional	Click here
How to Do a Device Discovery Using MarkVision Professional	Click here
How to Discover Individual or Small Groups of Devices with MarkVision Professional	Click here
How to Enable Account Tracking on the PostScript Driver	Click here
How Does MPResolve a Device's Host Name?	Click here
How to Change the TFTP Timeout in MarkVision Professional	Click here
How to Update Print Server Firmware Using MarkVision	Click here
What User Privileges Are Available for Users and Groups in MVP?	Click here
MarkVision Uses Plug-ins to Pick Up New Printer Support	Click here
Lines through Devices with MarkVision Professional	Click here
MarkVision Professional Not Showing Complete List of Files in the Optra Forms Option	Click here
How to Restart the MarkVision Services Manually	Click here
MarkVision Professional Web Client Does Not Run in Mac OS X	Click here
How To Download Overlays and Fonts onto Multiple Printers with MVP	Click here
How to Install Plug-ins in MVP	Click here
What Is the Purpose of the Copy Button on the Storage Devices tab in MVP?	Click here
Unable to Access MarkVisionofessional Web Server	Click here
How to Enable HTTP Support on Port 80 in Mark VisionkVision Pro	Click here
How to Use a Different Version of JRE on an MP Client	Click here
How to Use a Different Version of JRE on an MVP Server	Click here
Minimum System Requirements for MarkVision Professional	Click here
How to Control VIP(TCP/UP Port Access on the C53x Series Printers	Click here
MVP: Is it Possible to Set the Name of Device and Property Tag Values Using Batch Files or Pre-filled Tables?	Click here
MVP: How to Use a Custom Naming Convention to Display Devices in the Folder List	Click here
Is it Possible to Read the MFP Unit Serial Number Remotely?	Click here
How Does MVP Choose the Device String to Display?	Click here
MVP Loses Configuration Changes After a Server Reboot	Click here
Java Minimum Requirements	Click here
Firewall Applications Prevent Network Communication: A List of Possible Blocked Processes and Lexmark Ports	Click here
Devices Show "Not Responding" Following Attempts to Manage Them	Click here
Standard IP Ports Are Not Sending All the Job Information to the Printer	Click here

Still need help?

If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your printer's machine/model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.

MarkVision Professional (MVP) & MarkVision Enterprise (MVE) Topic Table of Contents	Document ID:FA699

09/25/12	Properties

4226-302	Lexmark 4600 MFP	Lexmark 5500 MFP Option
Lexmark C500n	Lexmark C510	Lexmark C520	Lexmark C522
Lexmark C524	Lexmark C530	Lexmark C532	Lexmark C534
Lexmark C540	Lexmark C543	Lexmark C544	Lexmark C546
Lexmark C720	Lexmark C734n	Lexmark C736n	Lexmark C750
Lexmark C752	Lexmark C760	Lexmark C762	Lexmark C770n
Lexmark C772n	Lexmark C780	Lexmark C782	Lexmark C910
Lexmark C912	Lexmark C920	Lexmark C935	Lexmark CV540
Lexmark CV546	Lexmark E120	Lexmark E120n	Lexmark E210
Lexmark E220	Lexmark E230	Lexmark E232	Lexmark E234
Lexmark E238	Lexmark E240n	Lexmark E250d	Lexmark E260
Lexmark E320	Lexmark E321	Lexmark E322	Lexmark E323
Lexmark E330	Lexmark E332n	Lexmark E340	Lexmark E342n
Lexmark E350d	Lexmark E352dn	Lexmark E360	Lexmark E450dn
Lexmark E460	Lexmark E462	Lexmark Forms Printer 2580	Lexmark Forms Printer 2581
Lexmark Forms Printer 2590	Lexmark Forms Printer 2591	Lexmark T420	Lexmark T430
Lexmark T520	Lexmark T522	Lexmark T620	Lexmark T622
Lexmark T630	Lexmark T632	Lexmark T634	Lexmark T640
Lexmark T642	Lexmark T644	Lexmark T650	Lexmark T652
Lexmark T654	Lexmark T656	Lexmark W812	Lexmark W820
Lexmark W840	Lexmark W850	Lexmark X203n	Lexmark X204n
Lexmark X215 MFP	Lexmark X264	Lexmark X340	Lexmark X342n
Lexmark X363	Lexmark X364	Lexmark X422 MFP	Lexmark X443
Lexmark X4500	Lexmark X463	Lexmark X464	Lexmark X466
Lexmark X500 Series	Lexmark X520	Lexmark X522	Lexmark X522s
Lexmark X543	Lexmark X544	Lexmark X546	Lexmark X560n
Lexmark X620e	Lexmark X630	Lexmark X632	Lexmark X634dte
Lexmark X634e	Lexmark X642e	Lexmark X644e	Lexmark X646e
Lexmark X651de	Lexmark X652de	Lexmark X654de	Lexmark X656de
Lexmark X658de	Lexmark X720	Lexmark X734de	Lexmark X736de
Lexmark X738de	Lexmark X7500	Lexmark X750e	Lexmark X752e MFP
Lexmark X762e MFP	Lexmark X772e MFP	Lexmark X782e	Lexmark X820e
Lexmark X830e MFP	Lexmark X832e MFP	Lexmark X850e MFP	Lexmark X852e
Lexmark X854e	Lexmark X860	Lexmark X862	Lexmark X864
Lexmark X912e MFP	Lexmark X940e	Lexmark X945e	Markvision
Optra C	Optra C710	Optra Color 1200	Optra Color 40
Optra Color 45	Optra E	Optra E plus	Optra E plus Mac Ready
Optra E310	Optra E312	Optra Ep	Optra Es
Optra K 1220	Optra L	Optra Lx	Optra Lx plus
Optra Lxi	Optra Lxi plus	Optra Lxn plus	Optra M410
Optra M412	Optra N model 240	Optra N model 245	Optra R
Optra R plus	Optra Rn plus	Optra Rt	Optra Rx
Optra S 1250	Optra S 1255	Optra S 1620	Optra S 1625
Optra S 1650	Optra S 1855	Optra S 2420	Optra S 2450
Optra S 2455	Optra SC 1275	Optra Se 3455	Optra T610
Optra T612	Optra T614	Optra T616	Optra W810
OptraImage 10	OptraImage 10m	OptraImage 15	OptraImage 15m
OptraImage 222	OptraImage 24	OptraImage 24m	OptraImage 322
OptraImage 524	OptraImage 725	OptraImage C710sx	OptraImage Color 1200m
OptraImage Color 1200r	OptraImage S 2455	OptraImage S 2455m	OptraImage SC 1275
OptraImage T610sx	OptraImage T612s	OptraImage T614dx	OptraImage W810s
OptraImage W810z

MarkVision Professional (MVP) & MarkVision Enterprise (MVE) Topic Table of Contents

Problem

Environment

Solution

MarkVision Enterprise