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Cannot Resolve Communication Error on PC Using AMD USB Driver |
Document ID:SO4617 |
| 09/24/12 | Properties |
Problem
Environment
Windows XP (32-bit); Windows XP Professional (64-bit); Windows Vista (32-bit); Windows Vista (64-bit);
Solution
What You Will See
When you connect via USB to your printer, you get a communication error when attempting to print. Upon checking you see that the Device Manager correctly detects the USB Filter Driver, and the firewall is not blocking any files. You can scan using the All-In-One Printer.
Other symptoms that you may experience:
- The printer did not print, and print jobs are listed in "error" status in the task list.
-
No error message appears. However, the printer does not print.
-
The problem only manifests itself when the printer is connected via USB.
Explanation
When you connect via USB to a PC using AMD USB, the AMB USB architecture will prevent the printer from printing.
Things to Try
It is important to understand that different PC or motherboard vendors will have different solutions available, however, below are some suggestions provided by various vendors.
Dell Studio 1536
Uninstall the USB filter.
Contact you motherboard vendor or PC manufacturer for further support assistance if you are unaware of how to the perform this procedure.
| Step | Action |
| 1 | Go to Control Panel. |
| 2 | Go to Programs and Features. |
| 3 |
Uninstall AMD USB Audio Driver Filter. Note: Uninstalling this AMD USB Audio Driver Filter will not have any impact on systems that have Vista Service Pack 1 installed. |
Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530 example:
Contact this vendor for a possible software fix.
Packard Bell BV EasyNote SL51:
Contact this vendor for a possible software fix.
NOTE: In order to get the file that is appropriate for your operating system and unit, please go to the Drivers and Downloads area of the specific PC manufacturer.
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark offers no warranty, implied or otherwise, regarding the performance or reliability of these products.
Contacting Lexmark
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer's model type and serial number (SN).
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.