What you will see
You notice that no cover page is being produced when attempting to send a PostScript driver-based fax.
What is known
In this situation, the operating system architecture is affecting the way 32-bit print data is processed.
|Setting... (Always display fax settings prior to faxing)||Then app/driver...||And...|
Forces the job in RAW mode.
(The process will run under memory space of syswow 64 process.)
|Fails to print cover page.|
|OFF||Generates job in EMF mode.||Driver is run under 64-bit spooler process and cover page is printed as expected.|
NOTE: This failure is not experienced with 64-bit apps installed on 64-bit operating systems.
PostScript fax activation
Driver Path: Properties (Printer Properties) > Install Options > Fax (Under "Currently Installed Options")
(NOTE: Click Images to Enlarge)
Driver Path: Printing Preferences > Other Options > Fax
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.