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The table below lists the more common issues associated with Scan to Network and also provides affiliated links to various help resources.
| If... | then.... | And.... | And then, if issue is still prevalent, then... |
| The application icon is missing from the home screen... | Make sure a valid destination is created and enabled. | Click here to see the troubleshooting section of the Administrator's Guide. | Click here to confirm other topics listed in the configuration checklist. |
| An application error has occurred... | Capture a log file immediately following the error occurrence. | Click here to see troubleshooting section of the Administrator's Guide. |
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| A network destination stopped working or is invalid... |
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Click here to see the troubleshooting section of the Administrator's Guide. |
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| Printer cannot scan to selected destination... |
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Click here to see the troubleshooting section of the Administrator's Guide. |
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| The application is unlicensed... | You are using the basic version of Scan to Network, which does not include advanced features. | Visit the ReadMe file located on the Virtual Solutions Center to identify which version of SNF you have downloaded and installed. SNF Premium features are located on Page 5 of the Administrator's Guide. | ... |
| An error occurs when trying to open secure .PDFs | Make sure the .pdf version for the device is not set to A-1A | 1. From the printer's Embedded Web Server, click Settings or Configuration. 2. Click E-mail/FTP Settings > E-mail Settings. 3. Under E-mail Settings, select a PDF version other than A-1a. |
... |
| You are tying to use the application in a Novell environment... | Make sure you have the correct components installed. | Click here to see the troubleshooting section of the Administrator's Guide. | ... |
| Settings imported using the Embedded Web Server are not applied to the application... | Repeat the import procedure. | Click here to see the troubleshooting section of the Administrator's Guide. | ... |
| You have configuration and Help questions not otherwise enumerated above... | Click here for another article related to other common questions regarding Scan to Network. | Consider contacting Lexmark Technical Support for additional support. | ... |
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.