Thank you for your feedback



The Booklet Finisher of an Advanced Finisher Is not Detected or It Is Detected as a Standard Finisher on a Lexmark C950, X950, X952 or X954 Color Printer

Document ID:SO7461
 
09/18/13 Properties  

Problem

Unable; Detect booklet maker; Recognize booklet finisher; Hole punch box; Finisher controller card issue; Booklet finisher not working; Advanced finisher; Not responding, Booklet maker problem;

Solution

Overview


Installed options such as the Booklet Finisher of the Advanced Finisher is not detected or the Booklet Finisher is detected as a Standard Finisher on the Lexmark C950, X950, X952 and X954 Color Printers.

 

 

Troubleshooting 


Steps Actions
1 Power off the printer/MFP.
2 Try removing the entire finisher option and reinstalling the finisher properly onto the printer/MFP.
3 Power the printer/MFP back on and confirm that the Booklet Finisher is detected.
4 If the problem continues, please contact Lexmark Technical Support for additional assistance. However, the main printer/MFP can function without the finisher option installed. Power off the printer/MFP and move the finisher option away from the printer/MFP. Make sure to disconnect any cables and cords connecting the printer/MFP to the finisher option. You can then power on the printer and continue using it while seeking service options for the finisher option.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



Link:
Please enter the email address you would like to send a copy of this page to.