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Print Quality Defect: Light / Faded Printout

Document ID:TE548

Usergroup :External
  Languages  
09/12/13 Properties  

Solution

Issue description


Lighter than expected output with:

  • Blacks that appear gray.
  • Color output represented by shades of gray that appear more faint than expected.

 

 

 

Troubleshooting

 
Follow these steps in succession or jump directly to a topic if you have already eliminated any of these possible causes: 

  1. Non-genuine Lexmark Supplies / Refilled Cartridges / ‘Compatible’ Supplies
  2. Lower darkness setting
  3. Print Resolution Set to 1200 dpi
  4. Darkness variation caused by installing new supplies
  5. Darkness variation caused by external conditions 

 

Step Action Yes No
1

 

Check for the existence of a non-genuine Lexmark supplies* or refilled cartridges. Use the on-line authentication tool to verify whether you have a Genuine Lexmark cartridge.

  

Is the cartridge genuine?

 

See Step 2.  See Step 2 but be prepared to contact your point of purchase for a possible a refund or to demand a genuine replacement cartridge.
2

 

Increase toner darkness.

To do this from the control panel:

  1. From the home screen, navigate to:  or  > Settings > Print Settings > Quality Menu > Toner Darkness.
  2. Adjust to desired setting, and then touch Submit.
  3. Test

To do this from the Embedded Web Server (EWS):

  1. Open a web browser and enter http://printer's_IP_address¹ into the address field. , where .
  2. Click Settings > Print Settings > Quality Menu.
  3. Adjust the toner darkness to a darker setting, and click Submit.
  4. Test

 

Did this resolve the issue?

Go to top

 Issue resolved.  See Step 3
3

 

Lower the print resolution to 600 dpi if it is currently set to 1200 dpi².

To do this from the control panel:

  1. From the home screen, navigate to:  or  > Settings > Print Settings > Quality Menu > Print Resolution.
  2. Adjust to desired setting, and then touch Submit.
  3. Test

 

To do this from the Embedded Web Server (EWS):

  1. Open a web browser and enter http://printer's_IP_address¹ into the address field. , where .
  2. Click Settings > Print Settings > Quality Menu.
  3. Set print resolution to 600 dpi, and click Submit.
  4. Test

 

Did this resolve the issue? 

Go to top

 Issue resolved.  See Step 4.
4

 

  Have you recently installed a new Imaging Unit?

If yes, uninstall the cartridge and imaging unit and inspect it to ensure all packaging material has been removed. Most importantly, make sure the red strap/plugs are fully removed before reinstalling the supplies into the printer.

Note: For more information, see “Replacing supplies” section of the printer's User’s Guide.

 

Did this resolve the issue?

Go to top

 Issue resolved.   See Step 5.
5

 

Darkness variation may occur due to environmental conditions. This can be witnessed by fading from left-to-right in hot or cold conditions.

Move the printer to different location if the printer is not located in an environment that is within the printer's environmental operating specifications.

Note: For more information, see "Temperature information" section of the printer's User's Guide.

 

Did this resolve the issue?

Go to top

 Issue resolved.   Please contact Lexmark Technical Support for further assistance.

 

* Use of Non-Lexmark supplies can result in damage to printer components and in multiple failures, including degraded print quality within the system; i.e., the effects of using such non-Lexmark supplies are not limited to the imaging unit, printhead, fuser, transfer system, and paper feed reliability.

¹ printer's_IP_address is the TCP/IP address of the printer. This value can be seen on the printer's home screen or on a printed network settings page. If using a proxy server, then temporarily disable it to load the Web page correctly.

² 1200 dots per inch can cause fine fill-lines to not appear or to appear faint and not clear or crisp.

 

 

Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

  

 



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