The Printer Pulls Multiple Sheets of Paper When Using the Automatic Document Feed (ADF) on the Scanner: Lexmark X65x Series Printers
|Lexmark X651de||Lexmark X652de||Lexmark X654de|
|Lexmark X656de||Lexmark X658de|
What you will see
When using the Automatic Document Feed (ADF) scanner, the printer intermittently will pull more than one page through at a time. On some occasions, this may also result in the printer displaying a Paper Jam message.
If a Paper Jam message is displayed
If the printer displays a Paper Jam message, locate the jammed page and remove it from the machine.
NOTE: If the printer is not displaying a Paper Jam message, skip ahead to the list of paper loading and usage recommendations below.
IMPORTANT! If you are experiencing continuous paper jam problems, follow all of the steps detailed in the table below and check the entire paper path before continuing.
|1||Remove all unfed paper from the Automatic Document Feeder (ADF) tray.||No image|
|2||Open the ADF top cover. Look for any jammed paper. Carefully remove any jammed sheets, and then close the cover.||
|3||Open the flatbed scanner cover. Look for and carefully remove any jammed paper.||
|4||Open the bottom ADF door. Look for and carefully remove any jammed paper.||
|5||Close the bottom ADF door, and then close the flatbed scanner cover.||No image|
|6||Load the paper back into the ADF. Try the scan or copy again.||No image|
Before arranging any warranty service or other service action on the printer, check the following usage recommendations. Any of these issues can cause the ADF unit to feed multiple pages at a time or jam paper.
Additional information/Contacting Lexmark
If the issue continues after checking all of the suggestions above, a service action may be required to correct the issue permanently. Please contact Lexmark Technical Support for additional information.
When contacting Lexmark for assistance, please be prepared to describe the problem that you are experiencing and any troubleshooting steps you have taken to find a solution.
In addition, you will need to know your printer's machine/model type and serial number (SN). Find this information on a label located on the inside of the front cover or on the back of the machine. Click here for details.
NOTE: When calling Lexmark Technical Support, please call from near the printer. The technician on the phone may ask you to perform some troubleshooting tasks on the printer.