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The Printer Pulls Multiple Sheets of Paper When Using the Automatic Document Feed (ADF) on the Scanner: Lexmark X65x Series Printers

Document ID:SO5219
 
09/12/13 Properties  

Problem

Paper Jam; Scanner Jam; Error Code 290; 291; 292; 294; 290.00; 290.01; 290.02; 290.10; 291.00; 291.01; 291.02; 292.00; 293.00; 294.00; 294.01; 294.02; 294.03; 295.03; 297.13; 297.14; 298.01; 298.02; 298.xx errors; 297.xx; 295.xx; 294.xx; 293.xx; 292.xx; 291.xx; 290.xx; Multifeed; Multiple sheet feed

Solution

What you will see


When using the Automatic Document Feed (ADF) scanner, the printer intermittently will pull more than one page through at a time. On some occasions, this may also result in the printer displaying a Paper Jam message.
 

If a Paper Jam message is displayed


If the printer displays a Paper Jam message, locate the jammed page and remove it from the machine.
NOTE: If the printer is not displaying a Paper Jam message, skip ahead to the list of paper loading and usage recommendations below.

IMPORTANT! If you are experiencing continuous paper jam problems, follow all of the steps detailed in the table below and check the entire paper path before continuing.

Step Action Image
1 Remove all unfed paper from the Automatic Document Feeder (ADF) tray. No image
2 Open the ADF top cover. Look for any jammed paper. Carefully remove any jammed sheets, and then close the cover.
Larger image
3 Open the flatbed scanner cover. Look for and carefully remove any jammed paper.
Larger image
4 Open the bottom ADF door. Look for and carefully remove any jammed paper.
Larger image
5 Close the bottom ADF door, and then close the flatbed scanner cover. No image
6 Load the paper back into the ADF. Try the scan or copy again. No image

 

Paper loading and usage recommendations


Before arranging any warranty service or other service action on the printer, check the following usage recommendations. Any of these issues can cause the ADF unit to feed multiple pages at a time or jam paper.

    • Check the entire paper path to make sure it is free of any debris such as staples, paper clips, and even paper dust. 
    • Flex, fan, and straighten the paper before loading it into the ADF tray.
    • Confirm that the paper stack lies flat in the ADF tray.
    • Do not load too much paper. Make sure the stack height stays below the maximum height level indicated on the ADF tray.
    • Make sure the side guides in the ADF tray are properly positioned and are not pressing too tightly against the paper.
    • Do not load the ADF tray while the machine is printing/scanning. Load the sheets prior to printing. 
    • Use only recommended paper. See the printer's User's Guide for information on recommended and supported paper types.
    • Do not load wrinkled, creased, damp, bent, or curled paper.
    • Avoid using paper that has been cut or trimmed by hand.
    • If you are loading a stack of paper that was previously stapled together, turn the pages around so the bottom edge is now the leading edge.
    • Do not mix paper sizes, weights, or types in the same stack.
    • Make sure all paper size and paper type settings are set correctly in the printer control panel menus.
         


Additional information/Contacting Lexmark


If the issue continues after checking all of the suggestions above, a service action may be required to correct the issue permanently. Please contact Lexmark Technical Support for additional information.

When contacting Lexmark for assistance, please be prepared to describe the problem that you are experiencing and any troubleshooting steps you have taken to find a solution.

In addition, you will need to know your printer's machine/model type and serial number (SN). Find this information on a label located on the inside of the front cover or on the back of the machine. Click here for details.

NOTE: When calling Lexmark Technical Support, please call from near the printer. The technician on the phone may ask you to perform some troubleshooting tasks on the printer. 

 



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