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The Automatic Redial Feature Dials 'Two' Times for a No Answer Reply from the Recipient Fax Machine

Document ID:SO7583
 
09/04/14 Properties  

Problem

Redial frequency

Solution

What you will see

The fax function... Redials the phone number...  And, this is regardless of the actual setting...
Automatic Redial

Two times when  "No answer" is detacted... 

For example, Automatic Redial set via Settings > Fax Settings > Analog Fax Setup

 

Affected Products

CX, XC, MX and XM Series products; i.e., MX811de  

 

Explanation

This behavior is functioning as designed and differs from normal redial frequency with normal transmission 'Busy' or 'Error' scenarios.

 

Still Need Help?

If you require additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.



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